9
FAQ’s
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide to make sure the part is definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on
AUS: 1300 361 505
/
NZ: 0800 800 900
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt
container release catch and then re-attaching it to the unit, ensuring it is locked firmly back into place.
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 6 and 7.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 6.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 6 and 7.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 6.
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt
container release catch and then re-attaching it to the unit, ensuring it is locked firmly back into place.
What do I do if the unit/an accessory becomes damaged or broken?
• We’re here to help. Simply call
AUS: 1300 361 505
/
NZ: 0800 800 900
or visit
vax.com.au
Why won’t the accessories pick up properly?
•
Hose blockages
: remove the hose from the unit. Carefully remove any blockages found and reconnect
hose securely.
•
Accessory blockages
: remove accessory from handle/tube. Carefully remove blockage and re-attach
to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
AUS: 1300 361 505
/
NZ: 0800 800 900
for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for one hour
before switching the cleaner back on.
WARNING:
to reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
