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IMPORTANT:
Always unplug the machine before performing any maintenance/troubleshooting checks.
Why won't the machine turn on?
• The plug may not be fully pushed into the electrical socket.
• The fuse in the plug may need replacing. Always replace with a British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the machine. Check the machine for blockages and clean
the dirty water tank filter.
There is an accessory missing
• Check the contents on the box to make sure the part is definitely included with your machine.
Why won’t the solution/clean water dispense?
• Make sure the solution and clean water tank is fitted securely.
See Filling the solution tank/Filling the clean water tank
page 9.
• Dry mode may be activated, deactivate and retry .
See Operation page 10.
• Solution/water will only be delivered on the forward stroke.
See Operation page 10.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank.
See Filling the solution tank/Filling the clean water tank page 9.
Why won’t the solution/clean water dispense when using the hose?
• Make sure the solution and clean water tank is fitted securely.
See Filling the solution tank/Filling the clean water tank
page 9.
• Dry mode may be activated, deactivate and retry .
See Operation page 10.
• Trigger on the hose may not be depressed.
See Using the hose and tools page 12.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank.
See Filling the solution tank/Filling the clean water tank page 9.
Why won't the machine pick up?
• The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for the float to settle before
restarting your machine.
See Emptying and cleaning the dirty water tank page 13.
• Check the brushbars for blockages and clear.
See Removing and cleaning the brushbars page 15.
• The dirty water tank and/or lid may not be fitted correctly.
See Emptying and cleaning the dirty water tank page 13.
• Check the nozzle for blockages and clear.
See Removing and cleaning the nozzle page 14.
• Check the nozzle is correctly fitted.
See Removing and cleaning the nozzle page 14.
• Check the filter in the dirty water tank for dirt/debris. Remove and clean.
See Emptying and cleaning the dirty water tank page 13.
• The hose connector port cover may be open, close and retry.
See Using the hose and tools page 12.
Why is the machine leaking solution?
• The solution tank cap may not be tightly fitted or may be incorrectly fitted.
See Filling the solution tank page 9.
• The solution tank may not be correctly fitted. Slide and push the solution tank firmly into the machine.
See Filling the
solution tank page 9.
• The solution may have overflowed into the reservoir underneath the solution tank. Remove the solution tank and dry any
solution from underneath.
Why won't the brushbars spin?
• The brushes will only spin when the machine is reclined.
• Check the brushbars are correctly fitted.
See Removing and cleaning the brushbars page 15.
• Check the brushbars for blockages and clear.
See Removing and cleaning the brushbars page 15.
• Check for damage to the brushbars.
WHAT TO DO IF IT GOES WRONG