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8
FAQs
!
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner
before performing maintenance/troubleshooting checks.
Is there an accessory missing?
•
Check the ‘Machine Overview’ page in this guide
to make sure the part is definitely included in your
unit.
•
If it is missing, we’re here to help. Simply call us on
0844 412 8455
Why won’t the vacuum cleaner pick up?
• The filters may be clogged: Refer to the
Maintenance sections (page 6).
• The dirt container is full or blocked: Refer to
the Maintenance sections (page 6).
• The dirt container may be incorrectly installed: Refer
to the Maintenance sections (page 6).
• The brushbar may be blocked. Refer to the
maintenance section (page 7).
Why is dust escaping from the vacuum?
• The filters may not be installed correctly. Refer to the
Maintenance sections (page 6).
• The dirt container may be incorrectly installed:
Remove the dirt container from the unit by pressing
the dirt Container release button (page 6) and
reattach it to the unit, ensuring it is locked firmly
back into place.
• The filters may be clogged: Refer to the
Maintenance sections (page 6).
What do I do if an accessory/the unit becomes
damaged or broken?
• Visit www.vax.co.uk for parts and spares.
• Please call our Vax careline to purchase new
spares or order a replacement:
0844 412 8455
Why won’t the accessories pick up properly?
• The accessory may be blocked: Refer to the
Maintanance section (page 7).
• The accessory may be faulty: call our
Vax Careline to order a replacement:
0844 412 8455
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet
correctly. Ensure that the plug is pushed into the
electrical outlet securely.
• The electrical outlet may not be working. Check the
fuse or breaker and consult an electrician.
• The motor thermostat may have tripped. Switch off
and unplug the vacuum cleaner. Leave for one
hour before switching the vacuum cleaner back
on.
Why isn’t my brushbar rotating?
• The brushbar may not be turned on. Refer to the
operation section
(page 7)
.
• The unit may not be reclined. Refer to the
operation section
(page 4)
.
• The brushbar may be jammed. Refer to the
maintenance section for how to reset the brushbar
(page 7)
.
Why is there a red light on the nozzle?
• The brushbar may be jammed. Refer to the
maintenance section for how to reset the brushbar
(page 7)
.
• If the red light still shows, we’re here to help.
Simply call us on
0844 412 8455
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
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