• Check the machine is fully charged. Go to ‘Using your machine’.
• Check the charger is plugged into the mains and correctly connected to the
docking station. Go to ‘Getting started’.
• Check the handheld has been correctly fitted into the main body.
• Check terminals on vacuum, handheld and docking station are clean.
Go to ‘Let’s talk technical’.
• If the brushbar has been obstructed, the Motor Protection Sensor may have
been activated. Remove the battery and handheld and clear any obstruction
from the brushbar. Wait 30 minutes for the vacuum cleaner to reset itself.
Replace the battery and handheld and retry.
• Check the vacuum is connected correctly to the docking station.
Go to ‘Getting started’.
• Check terminals on vacuum, handheld and docking station are clean.
Go to ‘Let’s talk technical’.
• Check charger and docking station for damage. If damaged please contact
our Customer Care Line on: 0330 026 8455 (Mon-Fri 8:30am to 6:30pm,
Sat 9:00am to 5:00pm).
• Check the charger is plugged into the mains and correctly connected to the
docking station. Go to ‘Getting started’.
• If the brushbar has been obstructed, the Motor Protection Sensor
may have been activated. Remove the battery and handheld and
clear any obstruction from the brushbar. Wait 30 minutes for the
vacuum cleaner to reset itself. Replace the battery and handheld
and retry.
• The brushbar may be blocked. Go to the ‘Let’s talk technical’ page.
• Empty the dirt container and clean filters. Go to the ‘Taking care of your
machine’ page.
• There may be a blockage in the vacuum cleaner. Go to ‘Clearing blockages’.
• The brushbar may not be turning. Go to ‘My brushbar isn’t turning?’ below.
• Vacuum may need recharging. Go to ‘Getting Started’.
• Low suction has been selected, increase to high suction. Go to ‘Using
your machine’.
Solution
Problem
Why does my vacuum
cleaner have no power?
Why isn’t my vacuum
cleaner charging?
Why won’t the vacuum
cleaner pick up?
My brushbar
isn’t turning.
What to do if it goes wrong
Why is the LED light
Continually flashing?
• The Red light will flash when the vacuum needs recharging.
Go to ‘Getting started’.