7
Vax Careline
0870 606 1248
troubleshooting / uk service & help / technical specification
7. Troubleshooting
WARNING: To reduce the risk of personal injury,
unplug the vacuum cleaner before performing
maintenance or troubleshooting checks.
PROBLEM: Vacuum cleaner won't run.
Cause:
Battery not charged.
Solution:
Charge battery. For first use, charge for at
least 24 hours.
Cause:
Battery dead - won’t hold a charge.
Solution:
Contact customer service - details opposite.
Cause:
Needs service.
Solution:
Contact customer service - details opposite.
PROBLEM: Cleaner won’t pick up or low suction.
Cause:
Dirt container not installed correctly.
Solution:
Review dirt container removal & replacement.
Cause:
Dirt container full.
Solution:
Empty dirt container.
Cause:
Battery charge is getting weak.
Solution:
Charge battery.
Cause:
Filter is dirty.
Solution:
Clean or replace filter.
Cause:
Clogged filter.
Solution:
Remove filter and clean.
Cause:
Nozzle / dirt passage clogged.
Solution:
Disconnect nozzle and remove obstruction.
PROBLEM: Dust escaping from cleaner.
Cause:
Dirt container is full.
Solution:
Empty dirt container.
Cause:
Dirt container not installed correctly.
Solution:
Review dirt container removal & replacement.
Cause:
Filter is not installed correctly.
Solution:
Review dirt container removal & replacement.
8. UK Service & Help
Vax Care 0870 6061248
Monday-Friday
8.00am to 6.00pm.
Saturday-Sunday 9.00am to 5.00pm.
An answerphone is available outside of these hours. Any
queries or concerns about using the Vax, call the Vax
Careline. Calls are charged at the UK national rate.
Please make a note of the serial number and model
number of the carpet cleaner before calling. There are
over 400 approved Vax Service Agents in the UK. For the
nearest Service Agent, please call the Vax Careline.
www.vax.co.uk
9. Technical Specification
Voltage:
220-240V ~50Hz
Wattage:
N/A
Capacity:
TBC
Filters:
Washable Central Filter
Weight:
TBC
Subject to technical change without notice.
!
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