What to do if it goes wrong
Getting in touch
• Check the battery is inserted correctly into the handheld vacuum cleaner.
Go to ‘Getting started’.
• Check the handheld has been correctly fitted into the main body.
Go to ‘Getting started’.
• The battery may not be charged, remove and charge battery.
• Check terminals on battery and handheld cleaner are clean.
Go to ‘Lets talk technical’.
• Battery might be too hot, remove and allow to cool for 30 minutes.
Replace battery.
• The Motor Protection Sensor may have been activated. If this has happened,
switch off the handheld cleaner. Remove and empty the dirt container and
check for blockages. Clean the filters and allow the handheld cleaner to cool
for approximately 1 hour (if you have washed the filters you will need to wait
24 hours for the filters to fully dry before putting them back into the handheld
cleaner).
• Empty the dirt container and clean filters. Go to ‘Taking care of your machine’.
• There may be a blockage in the handheld cleaner. Check , the nozzle of
handheld, separator, shroud and tool for blockages.
• The separator has not been fitted correctly. Go to ‘Taking care
of your machine’.
• Check the battery charger is plugged in.
• Check the battery is inserted correctly into the charger.
• Check terminals on battery and handheld cleaner are clean.
Go to ‘Lets talk technical’.
• The battery may not be connecting with the charger. Remove battery
and unplug charger, wait 10 seconds then retry.
• The battery is fully charged and the charger light has turned off.
• The battery has not been fully charged. Go to ‘Getting started’.
• Check the battery is inserted correctly into the charger.
• The battery or charger has an error. Remove the battery and unplug charger,
wait 10 seconds then plug charger into the mains and re-insert the battery.
• Check terminals on battery and handheld cleaner are clean.
Go to ‘Lets talk technical’.
Why does my
handheld cleaner
have no power?
Why won’t the
handheld cleaner
pick up?
Why isn’t the
battery charger
light lit when
the battery
is charging?
Why does my
battery have
a short run time?
Why is the battery
charger light
continually flashing?
Solution
Problem
CAUTION:
To reduce the risk of personal injury, remove the battery before performing maintenance
/troubleshooting checks.
