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FAQs
8
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
!
!
!
!
WARNING:
to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide to
make sure the part is definitely included in your
unit.
• If it is missing, we’re here to help. Simply call us
on
0844 412 8455
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked
firmly back into place.
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on page 5.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 5.
• There may be a blockage in the tube/hose.
Disconnect from the vacuum cleaner, carefully
remove any blockages found and reconnect
securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on page 5.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 5.
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked
firmly back into place.
What do I do if the unit/an accessory becomes
damaged or broken?
• We’re here to help. Simply call
0844 412 8455
or
visit
vax.co.uk
Why won’t the accessories pick up properly?
•
Hose blockages
: remove the hose from the unit.
Carefully remove any blockages found and
reconnect hose securely.
•
Accessory blockages:
remove accessory from
handle/tube. Carefully remove blockage and
re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455
for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet
correctly; ensure that the plug is pushed in
securely.
• The electrical outlet may not be working properly;
check the fuse or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off
and unplug the vacuum cleaner, and leave for one
hour before switching the cleaner back on.
Instead of taking me back to the shop, simply call:
(UK) 0844 412 8455 (ROI) 1-800 928 308
vax.co.uk vaxireland.ie
This does not affect your statutory rights
we’re here to help
(UK) 0844 412 8455
(ROI) 1-800 928 308
vax.co.uk
vaxireland.ie
This does not affect your statutory rights
Instead of taking me back
to the shop, simply call:
we’re here to help
VEC-104 & 105 Essentials UG V1.0.qxd:User guide 2/9/11 16:03 Page 8
