• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your vacuum cleaner.
• The dirt container may not be correctly fitted, remove the dirt container from
the vacuum cleaner and check it’s assembled correctly, refit ensuring it’s locked
into place.
• The separator is blocked. Go to ‘Taking care of your machine’.
• The separator is incorrectly fitted. Go to ‘Taking care of your machine’.
• The filter may be clogged, clean the filter. Go to ‘Taking care of your machine’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care
of your machine’.
• There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’.
• The filters may be clogged, clean the filter. Go to ‘Taking care of your machine’.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a British
13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the filters and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the filters you will
need to wait 24 hours for the filters to fully dry before putting them back
into the vacuum cleaner).
Solution
Problem
IMPORTANT:
To reduce the risk of personal injury, unplug the vacuum before performing maintenance/
troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing
Why won’t the vacuum
cleaner pick up?
Why does my vacuum
cleaner have no power?
Why is dust escaping
from the vacuum?