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vax.co.uk
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Looking after your machine –
Removing Blockages
FAQs
Clearing blockages
Hose blockages
Accessory blockages
Remove accessory from the hose/telescopic
tube. Carefully remove the blockage and return
to the cleaner.
The flexible hose may be disconnected
from the vacuum cleaner. Carefully remove
any blockages found and reconnect the
hose securely.
WARNING:
To reduce the risk of electric shock, the power cord must be disconnected before performing
maintenance/troubleshooting checks. Turn the vacuum cleaner off and unplug from the electrical socket.
IMPORTANT:
If the air inlet, hose or telescopic tube is blocked, switch off the vacuum cleaner and remove
the blockage(s) before re-starting the vacuum cleaner.
WARNING:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide to make sure the part is definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on 0844 412 8455
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt container release
catch and then re-attaching it to the unit, ensuring it is locked firmly back into place.
• The filter may be clogged; refer to ‘Maintenance: Looking after your machine – filters’ on pages 5 and 6.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 5.
• There may be a blockage in the hose/tube; disconnect from the vacuum cleaner. Carefully remove any blockages found
and reconnect securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 5 and 6.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 5.
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt container
release catch and then re-attaching it to the unit, ensuring it is locked firmly back into place.
What do I do if the unit/an accessory becomes damaged or broken?
• We’re here to help. Simply call 0844 412 8455 or visit vax.co.uk
Why won’t the accessories pick up properly?
• Hose blockages: remove the hose from the unit. Carefully remove any blockages found and reconnect hose securely.
• Accessory blockages: remove accessory from handle/tube. Carefully remove blockage and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on 0844 412 8455 for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for one hour before switching
the cleaner back on.
Turn the TurboTool over and
slide off the locking ring.
Lay the Turbobrush on a flat surface and turn over to expose
the brushbar. Using a pair of scissors, cut through any
threads or hairs caught by the brushbar that have wrapped
around the guides.
Detach lower housing and
remove blockage.
To re-assemble the
TurboTool, ensure that
the tabs are engaged
and pivot the lower
housing closed.
Slip the locking ring
over the neck of the
TurboTool and into
the groove to finish.
Locking ring
1
2
Tabs
3
Removing blockages from the TurboTool (Some
models only)
Removing blockages from the Turbobrush (some models only)
