Vax Service line:
AU: 1300 361 505
NZ: 0800 800 900
9
FAQ’s
Problem
Solution
Is there an accessory missing?
Check the ‘Machine Overview’ page in this guide to make sure the part is definitely included in your unit.
If it is missing, we’re here to help. Simply call us on AU: 1300 361 505 / NZ: 0800 800 900
Why won’t the vacuum cleaner
pick up?
The filters may be clogged: Refer to the Maintenance section.
The Dirt Container is full or blocked: Refer to the Maintenance section.
The Dirt Container may be incorrectly installed.
Why is dust escaping from
the vacuum?
The filters may not be installed correctly.
The Dirt container may be incorrectly installed: Remove the Dirt Container from the unit by
pressing the Dirt Container Release Button and reattach it to the unit, ensuring it is locked firmly
back into place.
The filter may be clogged: Refer to the Maintenance section.
What do I do if an accessory/the
unit becomes damaged or broken?
Visit www.vax.com.au for parts and spares.
Please call our Vax careline to purchase new spares or order a replacement:
AU: 1300 361 505 / NZ: 0800 800 900
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
