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Let’s talk technical What to do if it goes wrong
Clearing a blockage from the brushbar
Remove battery and lie
the vacuum cleaner flat.
Squeeze the brushbar clips
towards the brushbar and
lift off brushbar cover.
Using a pair of scissors
cut any hair or debris from
around the brushbar.
Replace the
brushbar cover by
clicking into place.
IMPORTANT: If the brushbar has been obstructed the Motor Protection Sensor may have been activated. Remove the
battery and clear any obstruction. Wait 30 minutes for the vacuum cleaner to reset itself. Replace the battery, recline
and switch on the vacuum cleaner. If the brushbar still does not turn press the brushbar on /off button.
Changing the brushbar – additional brushbars are available at vax.co.uk
Remove battery and lie
the vacuum cleaner flat.
Squeeze the brushbar clips
towards the brushbar and
lift off brushbar cover.
Remove brushbar firstly
lifting the side of brushbar
not connected to belt.
Choose brushbar.
Multi-floor brushbar
Hard-floor brushbar
Replace brushbar, fitting
the belt to the brushbar
first. Then aligning both
sides of the brushbar
into base.
TIP: Multi-floor brushbar has longer, softer bristles designed for all round cleaning on carpets and hard floors.
Hard-floor brushbar has extra soft bristles, designed specifically for the gentle removal of dirt/debris from hard floors.
To purchase go to vax.co.uk
Replace the brush
bar cover by clicking
into place.
• Check the battery is inserted correctly into the vacuum cleaner.
• The battery may not be charged, remove and charge battery.
• Battery might be too hot, remove and allow to cool for 30 minutes.
Replace battery.
• The motor thermostat may have tripped. If this has happened, switch
off the vacuum cleaner. Remove and empty the dirt container and
check for blockages. Clean the filters and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the filters you
will need to wait 24 hours for the filters to fully dry before putting
them back into the vacuum cleaner).
• Empty the dirt container and clean filters. Go to ‘Taking care of
your machine.’
• There may be a blockage in the vacuum cleaner. Check hose, handle
and brushbar.
• The brushbar may not be turning. Go to ‘Why isn’t my brushbar
turning?’ below.
• Check the battery charger is plugged in.
• Check the battery is inserted correctly into the charger.
• The battery may not be connecting with the charger. Remove battery
and unplug charger, wait 10 seconds then retry.
• Check the battery is inserted correctly into the charger.
• The battery or charger has an error. Remove the battery and unplug
charger, wait 10 seconds then plug charger into socket and reinsert
the battery.
• Check terminals on battery and vacuum cleaner are clean. Go to ‘Let’s
talk technical.’
• The brushbar may not be switched on, please check the brushbar
on/off switch.
• The brushbar may be obstructed. Go to ‘Let’s talk technical.’
Solution Problem
Warning:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
Why isn’t my
brushbar turning?
Why isn’t the
battery charger light
lit when the battery
is charging?
Why is the battery
charger light
continually flashing?