5
6
TIPS FOR USE
FAQ
5. SD / Micro SD 3.0 Slot
Support Secure Digital V1.0 / V1.1 / V2.0 / SDHC / SDXC (Capacity
up to 2TB); V3.01 UHS-I (Ultra High Speed): SDR12 / SDR25 /
SDR50 / DDR50 / SDR104.
6. 3.5mm AUX Port
• To transmit audio with the 3.5mm AUX port, connect the device
(headphones / speaker) via the Audio port.
• The 3.5mm AUX port is CTIA supported only.
Operating Temperature
When fully loaded,the surface temperature of this USB-C hub can
reach up to 131°F (55°C). It is normal that the product may generate
heat under full load or during charging.
Q: HDMI® resolution cannot reach 4K@60Hz?
A:
1.The HDMI port supports a variety of resolutions up to
4K@60Hz.
2.The Monitor and type-C device must support 4K@60Hz to
achieve high definition resolution, and use with a 4K screen
display and HDMI 2.0 cable.
3.For 4K@60Hz resolution, please confirm your device
supports DP1.4 (4K@60Hz).
i.iPad Pro 11-inch, iPad Pro 12.9-inch (3rd generation and
later)
，
MacBook Pro (16-inch, 2019), MacBook Pro (15-
inch, 2017 and later), MacBook Pro (13-inch, four
Thunderbolt 3 ports, 2020), MacBook Air (2020),
iMac (Retina 5K, 27-inch, 2017 and later), iMac (Retina
4K, 21.5-inch, 2017 and later), iMac Pro (2018)
ii.HP EliteBook 745 G5, HP EliteBook 745 G6
4.Some Laptops/ Tablets/ Phones support DP1.2 (4K@30Hz)
only.
i.MacBook Pro 13”(2016 and later), MacBook Pro 15” (2016),
MacBook Air(2018 and later), iMac(2017 and later),
Mac mini(2018), etc
ii.Dell XPS 13/15, Dell Inspiron 13/15, HP Spectre, HP ENVY,
HP EliteBook, Acer Switch Alpha, ASUS ZenBook,
Chromebook, Chrome Pixelbook, Surface Go, etc.
5.More compatible devices, please contact our Customer
Support at [email protected].
Q: I cannot use HDMI® port?
A:
1.To use the HDMI output port, the host USB-C port of your
device must support Display Port Alt Mode.
2.Try with other monitor or HDMI cable.
3.Insert HDMI cable into your device directly. If unstable
connection persists, the HDMI cable is malfunctioned.
4.Check that your monitor is configured with correct HDMI
input.
5.The HDMI port is incompatible with MHL mode phone/tablet,
including but not limited to: SAMSUNG Tab A, LG Google
Nexus 5X / 6P, LG Stylist / LG G6, LG V30, Google Pixel,
Pixel2, ZTE / ZTE max pro Phone, OnePlus 2 / 3 / 3T / 5T,
Moto Z force, Dell Inspiron series tablet, ASUS ZenPad S8
64GB, Nintendo Switch, etc.
Q: Does USB 3.0 Type-C Port support media
display?
A:
USB-C ports do not support media display including when using
a USB-C to HDMI cable or USB-C to Display Port cable. Media
display is only supported via the HDMI port.
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