9. Updating IDENTIKEY Appliance
9.1. Overview
IDENTIKEY Appliance can be updated using the Configuration Tool. VASCO distributes updates to the products on a
regular basis via the updating process. Updates are included in the software maintenance contracts.
Updating is supported by an Update Wizard in the IDENTIKEY Appliance Configuration Tool and can be:
n
Off-line using an update package from the VASCO Customer Portal (see
9.2. Retrieving Offline Update
).
n
On-line, through a connection to the VASCO Customer Portal. An available update can be downloaded dur-
ing the Update Wizard.
On completion of the Update Wizard for an on- or off-line update, IDENTIKEY Appliance automatically reboots. Dur-
ing reboot, services are temporarily unavailable. After reboot, the system administrator needs to log on again to
the Configuration Tool. The Status screen displays feedback concerning the update status.
If a power failure or other unforeseen event occurs during the update process, a fail-over system reverts IDENTIKEY
Appliance to its operational version from the time before the update process was initiated.
9.2. Retrieving Offline Update Packages
Online retrieval is possible and recommended if your instance of IDENTIKEY Appliance is connected to the
VASCO Customer Portal. Retrieving an off-line update package is only necessary if your organization does not per-
mit a connection between your instance of IDENTIKEY Appliance and the VASCO Customer Portal.
Procedure 14: Retrieving an update package for offline updating
1. Open a web browser and go to the VASCO Customer Portal:
. Enter the maintenance
reference and serial number provided by VASCO for your IDENTIKEY Appliance and click
Sign in
.
9. Updating IDENTIKEY Appliance
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