VARDE OVNE Nova 1, Инструкция по установке и эксплуатации, Страница: 18 / 18

18
Pottemagervej 1, 7100 Vejle Denmark. www.vardeovne.dk
V
ar
de
O
vn
e
A
/S
c
an
n
ot
be
h
eld
re
spo
n
sib
le
fo
r an
y
pr
in
tin
g
er
ro
rs
.
Guarantee/Warranty rights
Guarantee
All VARDE wood-burning stoves are subject to close quality control. We take great pride in
delivering uniform quality products every time. However, manufacturing defects can occur every
now and then, so we offer a 5-year guarantee.
The guarantee on your wood-burning stove does not cover:

Wear-and-tear parts, such as Vermiculite panels in the combustion chamber, glass panes,
seals, handles, cast iron bases and shaker grates.

Damage caused by improper operation, incorrect connection, lack of or incorrect mainte-
nance (see user manual).

Overheating/deterioration of materials due to use of e.g. incorrect type of firewood,
burning coke or excessive firewood.

Connection of your stove to a chimney with poor air draw (e.g. a chimney that is too short
or with leaks).

Damage to paintwork due to installation/storage in unheated or humid surroundings or that
is due to cleaning with damp cloths and cleaning products.

All normal wear to wear-and-tear parts/consumables and paintwork.

Damage that is caused by external forces of physical nature.

Compensation for any consequential damage, including damage to other objects.
Installation and/or disassembly for warranty repairs.
However, we offer a 6-month guarantee on all wear-and-tear parts that are not covered by
other guarantees.
For all other products – except wood-burning stoves and wear-and-tear parts – we offer a
2-year guarantee/warranty right pursuant to the Danish Sale of Goods Act.
Warranty rights
You have 2-5-year warranty on all our products, subject to the above conditions. This means
that you are entitled to make a warranty claim if the product has errors or deficiencies.
For any deficiencies that are covered by this warranty, upon delivery to the customer, or for
deficiencies that arise during the warranty period, VARDE Ovne accepts to either send a suitable
replacement component at no charge to remedy the deficiency, to exchange the item, to issue a
refund against return of the item or to offer a partial refund depending on the specific situation.
VARDE Ovne is under no obligation to assist in the installation/replacement of components.
In addition to the rights conferred by our guarantee, consumers also have rights pursuant to the
Danish Sale of Goods Act. These rights are conditional upon the claim being justifiable and that
it is not due to incorrect use or other behaviour that has damaged the product.
The claim must be presented within reasonable time of you having noticed the error or
deficiency to the product. A claim that is presented within two months of you having noticed the
deficiency shall always be considered timely.
All correspondence concerning warranty claims must be via the dealer from whom you pur-
chased your stove. Please bring your purchase invoice and pictures. Alternatively, you can
complete the warranty claim form on this website.
We will require a detailed description of the claim/problem so that we can deal with it quickly
and come up with a solution.