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UGT-PC345

Page 10

Chapter 3: Troubleshooting Tips



If card and devices connected to the computer do not seem to be

working properly, please perform below basic troubleshooting

steps:

Check that all cables are correct and securely connected.

Make sure USB device’s power is turned on.

Make sure the devices are getting enough power they require.

Make sure there is no problem with the card installation.



Computer failed to start after inserting the USB 3.0 PCI Express

card.

Turn off the computer, remove the USB 3.0 PCI Express Card, and try

to restart the computer. If the computer starts successfully, it means

that the card has not been inserted into the PCI Express slot correctly.

Please clean the gold contact on the card and change it to another PCI

Express slot.



What to do if you encounter a yellow exclamation mark on the

controller in the device manager?

Содержание UGT-PC345

Страница 1: ...RERS SUPPORTED LEASING MONTHLY RENTALS ITAR CERTIFIED SECURE ASSET SOLUTIONS SERVICE CENTER REPAIRS Experienced engineers and technicians on s at our full service in house repair center REMOTE INSPECT...

Страница 2: ...USB 3 0 4 Port PCI Express Card User Manual Model UGT PC345 All brand names and trademarks are properties of their respective owners www vantecusa com...

Страница 3: ...1 1 Product Introduction 3 1 2 Features 4 1 3 System Requirements 5 1 4 Package Contents 5 Chapter 2 Getting Started 5 2 1 Hardware Installation 5 2 2 Driver Installation 6 2 3 Hardware Verify 7 2 4 D...

Страница 4: ...industries This board is a 4 port Super Speed USB 3 0 PCI Express card It is compliant with the PCI Express Generation 2 specification for host PC system It works up to 5 Gbps for data transfer when c...

Страница 5: ...ltiple USB 3 0 USB 2 0 and USB 1 1 devices Supports the following speed data rates as follows Low speed 1 5Mbps Full speed 12Mbps High speed 480Mbps Super speed 5Gbps Compliant with Intel s eXtensible...

Страница 6: ...0 4 Port PCI Express Card 1 x Driver CD 1 x User Manual 1 x 4pin Power cable Chapter 2 Getting Started 2 1 Hardware Installation 1 Turn off the power to your computer 2 Unplug the power cord and remov...

Страница 7: ...ace the computer cover and reconnect the power cord 2 2 Driver Installation 1 Insert the provided CD into your CD ROM drive 2 At the Windows desktop click Start then Run 3 Type D UGT PC345 Setup exe a...

Страница 8: ...UGT PC345 Page 7 5 Click Install to continue Click Finish to end of the driver installation steps 2 3 Hardware Verify 1 Click on the Device Manager tab in the Windows Control...

Страница 9: ...nel Device Manager 2 Look for the entry Universal Serial Bus controllers category and double click on the category and you will see Renesas Electronics USB 3 0 Host Controller and Renesas Electronics...

Страница 10: ...the Programs and Features tab in the Windows Control Panel Start Control Panel Programs and Features 2 Double click Uninstall or change a program page and double click Renesas Electronics USB 3 0 Host...

Страница 11: ...r they require 4 Make sure there is no problem with the card installation Computer failed to start after inserting the USB 3 0 PCI Express card Turn off the computer remove the USB 3 0 PCI Express Car...

Страница 12: ...o another available slot the system will re configure itself and re assign the needed resources After the system has restarted please check the device manager again A message is displayed stating that...

Страница 13: ...UGT PC345 Page 12 Yes it will work correctly but the device will not be performing at the USB 3 0 speed...

Страница 14: ...RERS SUPPORTED LEASING MONTHLY RENTALS ITAR CERTIFIED SECURE ASSET SOLUTIONS SERVICE CENTER REPAIRS Experienced engineers and technicians on s at our full service in house repair center REMOTE INSPECT...