Troubleshooting/FAQ
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8. Troubleshooting/FAQ:
Nexstar SX External 2.5” HDD Enclosure:
Q. What are the specifications for the power adapter if I need one?
A. The power adapter should be 5V and a minimum of 1A. The connector is center
positive.
Q. My computer recognizes the Nexstar SX, but it does not assign a drive letter to it.
A. You are probably using a brand new hard drive. If not, then your computer may not
be able to recognize the partition on the hard drive because it is damaged or not a
valid format. Please refer to the section “Creating A New Partition”for information on
how to create a useable partition on your drive. If your drive is formatted, look in
device manager and see if your drive is listed. If it is, try changing the drive letter.
Q. My computer sometimes recognizes the Nexstar SX, but sometimes gives me errors.
A. If your computer is giving you problems with the Nexstar SX, be sure to connect the
USB cable to a rear port, directly off the motherboard or USB PCI card. The cables
connecting front USB ports are not always properly shielded and cannot properly
handle USB 2.0 speeds, thereby corrupting the signal between the Nexstar SX and the
computer.
