TROUBLESHOOTING
Issue 1: Headset is unable to connect successfully to your mobile device
Problem 1: Headset’s battery is flat
Solution: Fully charge the headset (2 hours) and retry connection with your mobile device.
Problem 2: Headset not paired to your mobile device
Solution: Make sure that the headset is successfully paired upon selecting ‘Valore M12’ in
the device list.
Problem 3: Headset and mobile device too far apart
Solution: Make sure that the headset is within a metre range during pairing and connection.
Problem 4: Headset is connected to other mobile device
Solution: Make sure that the headset has already been disconnected before making a new
connection with a new device.
Issue 2: Sound from the headset is too soft or silent
Problem 1: Headset’s battery is low / flat
Solution: Fully charge the headset (2 hours) and retry connection with your mobile device.
Problem 2: Headset or mobile device’s volume is too low
Solution: Turn the volume of the headset or mobile device up to increase the volume.
Problem 3: Music track may not be audible
Solution: Make sure that the music track is of a playable format for the mobile device.
Problem 4: Headset and mobile device might not be connected properly.
Solution: Repeat the connection step via Bluetooth/ auxiliary cable again to make sure that it
is connected properly and try again.
Issue 3: The user manual instructions does not work
Solution: Contact the manufacturer or the staff at the store of purchase for assistance.
Issue 4: Unable to hear from both side of a call answered by the headset
Problem 1: Headset not paired properly
Solution: Make sure the headset is properly paired.
Problem 2: Headset volume may be too low
Solution: Turn up the volume of the headset and phone.
Problem 3: Microphone may be obstructed
Solution: Make sure the microphone is not being obstructed by other objects.