TROUBLE SHOOTING GUIDE
1. Bluetooth failed to connection
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Make sure the scale and the Bluetooth on your phone are on
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Check the OS version of your smart phone, it must be iOS 8.0 or higher/Android 6.0 higher.
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For successfully connection, there has a Bluetooth icon on the display and the word
“Connected” will show on the circle of the homepage on phone
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If fail to connect via Bluetooth, please click Mine--->Device to find the scale ID.
2. No body fat data after weighting
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User must step onto the scale with bare feet.
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Make sure your feet and the scale are both dry.
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Step off the scale when measurement does not finish (Please keep standing on the scale
around 10 second until the number on the display stops flashing).
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Bluetooth is not turned on.
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Bluetooth is paired with a difference scale.
3. Incorrect weight data occurs.
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Check whether the scale is on a hard, flat surface.
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Check each sensor foot on the back to make sure nothing is stuck to the bottom of it.
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Press the button on the edge of scale;
4. Incorrect fat-muscle ratio shows on App
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The body parameter settings are incorrect, check to make sure you entered the correct
gender, height, and age.
5. How do I re-calibrate the scale after remove?
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Step on the scale to turn it on. Let it automatically drop to 0.0kg to calibrate.
6. The scale does not turn on
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Check if the battery has run out of power and charge with USB plug if needed.
7. How to exchange the unit
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Click Mine--->Setting--->Switch unit to change the unit on your phone.
