TROUBLESHOOTING
Issue 1:headphone is unable to connect successfully to your mobile device
Problem 1: Headphone’s battery is flat
Solution: Fully charge the headphone (4 hours) and retry connection with your mobile device.
Problem 2: Headphone not paired to your mobile device
Solution: Make sure that the headphone is successfully paired upon selecting ‘Valore BTS26’
in the device list.
Problem 3: Headphone and mobile device too far apart
Solution: Make sure that the headphone is within a metre range during pairing and
connection.
Problem 4: Headphone is connected to other mobile device
Solution: Make sure that the headphone has already been disconnected before making a new
connection with a new device.
Issue 2: Sound from the headphone is too soft or silent
Problem 1: Headphone’s battery is low / flat
Solution: Fully charge the headphone (4 hours) and retry connection with your mobile device.
Problem 2: Headphone or mobile device’s volume is too low
Solution: Turn the volume of the headphone or mobile device up to increase the volume.
Problem 3: Music track may not be audible
Solution: Make sure that the music track is of a playable format for the mobile device.
Problem 4: Headphone and mobile device might not be connected properly.
Solution: Repeat the connection step via Bluetooth/auxiliary cable again to make sure that it
is connected properly and try again.
