18
Frequently asked questions
Question
Answer
What do I do if my
fi
replace
won't turn on?
If you have followed all instructions for your remote control or wall
switch—see pages 9–10, or pages 22-26—and your
fi
replace
still won't turn on, the batteries located inside the
fi
replace may be low
and need replacing. See page 11 for instructions on how to replace the
batteries.
If the
fi
replace still won't turn on after that, call your dealer for further
information. Your
fi
replace may require service by a quali
fi
ed service
technician. Visit
valor
fi
replaces.com/contact
for a list of dealers near you.
I've just started my
fi
replace
for the
fi
rst time, what is
that smell?
When
fi
rst lit, your
fi
replace will burn some paint and oil residues left over
from the manufacturing process. This is perfectly normal. See
First time
operation
on page 7 more information.
When I operate the
fi
replace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your
fi
replace are getting critically
low (not the batteries in your remote control handset, but the batteries in
the battery holder under your
fi
replace). See
Replacing batteries
on page
11 for instructions on how to replace the batteries.
Why do I hear popping or
snapping noises?
As your
fi
replace heats and cools with normal use, its metal parts will
expand and contract causing some noise. This is pefectly normal.
Why do I hear whirring
noises?
As you start or adjust your
fi
replace's
fl
ame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my
fi
replace?
Please see pages 13–16 for cleaning instructions to keep your
fi
replace looking great.
I dropped some pieces of
embers under the
fi
replace
while cleaning, is this
dangerous?
No. The embers from the fuel bed are not
fl
ammable and will not impact
the operation of your
fi
replace. Vacuum them up when you clean your
fi
replace.
There is condensation on
the inside of the glass, is this
okay?
This is normal, and will disappear naturally as the
fi
replace is turned on
and heats up.