Troubleshooting Tips
Issue
Cause
Solution
Creosote build-up in
the chimney
Burning wet wood
(over 20% moisture
content)
Use dry seasoned wood (less
than 20% moisture content).
Operating the appliance at a
high temperature for a short
period of time each time it is
used will avoid the build-up
of tar and creosote
Tar around flue joints
OR
Strong pungent odour
when the appliance
is lit
Appliance operated
at continuously low
temperatures
Use dry seasoned wood (less
than 20% moisture content).
Operating the appliance at a
high temperature for a short
period of time each time it is
used will avoid the build-up
of tar and creosote
See operating instructions
for the correct use of air
control vents.
Using poor quality or
unseasoned wood
Use dry seasoned wood (less
than 20% moisture content)
Dirty firebricks or
dirty stove glass
Using poor quality or
unseasoned wood
Use dry seasoned wood (less
than 20% moisture content)
Glass blackening
Using poor quality or
unseasoned wood
Use dry seasoned wood (less
than 20% moisture content)
High flue draught
Consult your stove installer
for advice on the flue system
Incorrect use of air
control vents
See operating instructions
for the correct use of air
control vents.
Appliance operated
at continuous low
temperatures
Use dry seasoned wood (less
than 20% moisture content).
Operating the appliance at a
high temperature for a short
period of time each time it is
used will avoid the build-up
of tar and creosote
