14.
Troubleshooting
Fault
Cause
Solution
Cleaner doesn’t start
- Flat battery
- Charge the vacuum cleaner
Reduced suction
- The dust canister is full of dust
- Dust bin filter is blocked
- The air way is blocked
- Empty the dust canister
- Clean or replace the dust bin filter
- Clear the air way
The charging indicator flashes red
and blue during charging
- The cleaner is not fully inserted to the
charger
- Remove the cleaner from the charger and reinsert the
cleaner to the charger again
Insufficient application time after
charging
- Insufficient charging time
- Normal discharge reduction
in battery
- Fully charge the battery according to the instruction
described in the charging section
- Purchase a new battery
The charging indicator light failed
to turn on during charging
- The cleaner is not connected to the
charger adapter
- The cleaner is connected to a wrong
charger
- Connect the cleaner to the charger adapter
- Use only the charger adapter supplied with the cleaner
The charging indicator flash red
during operation
- The roller brush is jammed
- The suction inlet is blocked
- Turn off the cleaner and remove the battery. Follow the
maintenance procedures in this manual to clean the roller
brush
- Turn off the cleaner and remove the battery. Follow the
maintenance procedures to clear the blockage
Problems and solutions
Handy troubleshooting tips.
