TECHNICAL ASSISTANCE
When trouble is reported, verify the unit in question
is turned on (the green ON LED should be observed)
and all connections are secure. Assistance in
troubleshooting is available from the factory. When
calling, you should have a VOM available and be
calling from the job site. Call (540) 563-2000 for
Technical Support or call (540) 767-1555 for Valcom
24-hour Faxback System or visit our website at
http://www.valcom.com.
Valcom equipment is not field repairable. Valcom
maintains service facilities in Roanoke, VA. Should
repairs be necessary, attach a tag to the unit clearly
stating company name, address, phone number,
contact person and the nature of the problem. Send
the unit to:
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from detects in materials and workmanship under conditions of normal use
and service for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the
replacement, repair or refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened
(a service charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (major repairs will
be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom,
Inc. be liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the
buyer in connection with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition,
the carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance
with the F.O.B. point.
Headquarters
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019-5056
Phone: (540) 563-2000
FAX: (540) 362-9800
In Canada:
CMX Corporation
35 Vank Kirk Drive #11 and 12
Brampton, Ontario L7A 1A5
Phone: (905) 456-1072
FAX: (905) 456-2269
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