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 947980

 

3

Using an RJ-45 connector, connect speaker audio 
(Tip and Ring) and speaker power to board 
mounted connector as shown on connecting 
diagram.   
 
All connections should be made to the mixer and 
double-checked prior to connecting DC power. 
 
Refer to Figure 3 to connect the message active 
contact and remote activation of the messages.  A 
remote mounted connecting block will be required 
to access these connections.  Figures 4, 5 and 6 
show connections to various types of Valcom 
equipment. 
 

Programming the Message Panel 

Refer to the programming guide included with the 
message panel documentation. 

 

System Troubleshooting 

There are 4 LED’s located on the PC board for 
system troubleshooting. They are: 

  LED D9   Mic. Switch Fault (ON = a fault is 

being detected) 

  LED D10   DC Fault (low battery or internal 

monitoring 
System fault) (ON = a fault is being detected) 

  LED D11   Audio loop back fault (ON = 

Fault in Mic. audio or 30Hz amplifier loop 
back)  

  LED D12   Flash Memory Error (ON = 

Flash checksum failed 

 

TECHNICAL ASSISTANCE 

When trouble is reported, verify the unit is 
turned on and there are no broken 
connections leading to the unit. 
 
Assistance in troubleshooting is available from 
the factory.  When calling, you should have a 
VOM and a test set and call from the job site.   
Call (540) 563-2000 and press 1 for Technical 
Support, or visit our website at 
http://www.valcom.com. 
 
Valcom equipment is not field repairable.  
Valcom maintains service facilities in 
Roanoke, VA.  Should repairs be necessary, 
attach a tag to the unit clearly stating company 
name, address, phone number, contact 
person, and the nature of the problem. 
Send the unit to: 
 

Valcom, Inc. 

Repair and Return Dept. 

5614 Hollins Road 

                                                                                             

Roanoke, VA 24019-5056 

 
 

LIMITED WARRANTY

 

Valcom, Inc.

 warrants its products to be free from defects in materials and workmanship under conditions of normal use and 

service for a period of one year from the date of shipment.  The obligation under this warranty shall be limited to the replacement, 
repair or refund of any such defective device within the warranty period, provided that: 
 
1. 

Inspection by Valcom, Inc. indicates the validity of the claim; 

2. 

the defect is not the result of damage, misuse, or negligence after  the original shipment; 

3. 

the product has not been in any way repaired by others and that factory sealed units are unopened (a service charge plus 
parts and labor will be applied to units defaced or physically damaged); 

4. 

freight charges for the return of products to Valcom, Inc. are prepaid, 

5. 

all units “out of warranty” are subject to a service charge.  The service charge will cover minor repairs (major repairs will be 
subject to additional charges for parts and labor). 

 

This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be 
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection 
with the purchase, operation, or use of the product.

 

 
This warranty specifically excludes damage incurred in shipment.  In the event a product is received in damaged condition, the 
carrier should be notified immediately.  Claims for such damage should be filed with the carrier involved in accordance with the 
F.O.B. point. 

Headquarters: 

Valcom, Inc. 

5614 Hollins Road 

Roanoke, VA 24019-5056 

Phone: (540) 563-2000 

Fax: (540) 362-9800

 

 

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