4
TECHNICAL ASSISTANCE
When trouble is reported, verify there are no broken
connections. Troubleshooting assistance is available
from the factory. Call (540) 563-2000 and ask for
Technical Support, or call (540) 767-1555 for Valcom
24-hour Faxback System or visit our
website at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom, Inc.
maintains service facilities in Roanoke, VA. Should
repairs be necessary , attach a tag to the unit clearly
stating company name, address, phone number,
contact person and the nature of the problem. Send
the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
TROUBLESHOOTING CHART
SYMPTOMS
ACTIONS
•
No sound in page mode
•
Check tip and ring for audio at speaker.
•
Check tip and ring for audio at control unit.
•
Low sound in page mode
•
Check volume controls at page control.
•
Poor listening in talkback mode
•
Check talkback volume control at page control. Set control where
audio is clearly audible.
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and
service for a period of one year from the date of s hipment. The obligation under this warranty shall be limited to the replacement,
repair or refund of any such defective device within the warranty period, provided that:
1.
inspection by Valcom, Inc. indicates the validity of the claim;
2.
the defect is not the result of damage, misuse or negligence after the original shipment;
3.
the product has not been altered in any way or repaired by others and that factory sealed units are unopened (A
service charge plus parts and labor will be applied to units defaced or physically damaged);
4.
freight charges for the return of products to Valcom are prepaid;
5.
all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (Major repairs
will be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom,
Inc. be liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the
buyer in connection with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
In Canada
Valcom, Inc.
CMX Corporation
5614 Hollins Road
35 Van Kirk Drive #11 and 12
Roanoke, VA 24019-5056
Brampton, Ontario L7A 1A5
Phone: (540) 563-2000
Phone: (905) 456-1072
FAX: (540) 362-9800 FAX: (905) 456-2269