
Chapter 5 _______________________________________________________________ Diagnostics
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You may not have the rights to acknowledge all events
(notifications) that you see.
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The system marks the selected event as acknowledged and stores
the event in a history file, together with the time of
acknowledgement.
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If the sound alarm starts again, there are new unacknowledged
events (If sound alarm is configured).
5.
Take the appropriate action to solve the problem. For information on
how to solve the problems, see the following sections:
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Dealing with Technical Event Messages
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Messages Related to CDU(s):
Dealing with Messages Related to
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Dealing with Operational Event Messages
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Dealing with Message Notifications
Viewing Stored Events
All statuses of a single event are stored in history files, which you can view
with the ASCII Log View application. In the history files, the entire event
chain can be seen: the time the event was first shown in the
Events
panel
in the Diagnostics application, the time it was acknowledged, and the time
the problem causing it was fixed.
When the problem has been fixed or the condition causing the event has
passed, the event status changes to OVER and the event message
disappears from the
Events
panel.
The OVER status is shown only in the history files, which you can view
with the ASCII Log View application. You can use the history files to
track, for example, how long it took for a problem to be solved.