Guarantee and customer service 9
0020213396_02 flexoTHERM exclusive Operating instructions
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Coolant must only be disposed of by a
qualified competent person.
9 Guarantee and customer
service
9.1 Guarantee
Applicability:
Great Britain
Vaillant provides a full parts and labour
guarantee for this appliance for the dura-
tion as shown on the enclosed registration
card which must be fully completed and
returned within 30 days of installation. All
appliances must be installed by a suitably
competent person fully conversant and
in accordance with all current regulations
applicable to the appliance type installa-
tion. In the case of gas appliances the Gas
Safety (Installation and Use) Regulations
1998, and the manufacturer’s instructions.
In the UK competent persons approved at
the time by the Health and Safety Execut-
ive undertake the work in compliance with
safe and satisfactory standards. Installers
should also be fully conversant with and
competent with all necessary electrical and
building regulations that may apply to the
installation.
In addition all unvented domestic hot water
cylinders must be installed by a compet-
ent person to the prevailing building regu-
lations at the time of installation (G3). All
appliances shall be fully commissioned in
accordance with our installation manual
and Benchmark commissioning check list
(this will be included within the installa-
tion manual). These must be signed and
given to the user for safe keeping during
the hand over process. Installers should
also at this time advise the user of the an-
nual servicing requirements and advise of
appropriate service agreement.
Terms and conditions do apply to the guar-
antee, details of which can be found on the
registration card included with this appli-
ance. In order to qualify for guarantee after
one year the appliance must be serviced
in accordance with our installation manual
servicing instructions. The benchmark ser-
vice history should be completed. Note -
all costs associated with this service are
excluded from this guarantee.
Failure to install and commission this ap-
pliance in compliance with the manufac-
turer’s instructions will invalidate the guar-
antee (this does not affect the customer’s
statutory rights).
9.2 Customer service
Applicability:
Great Britain
To ensure regular servicing, it is strongly
recommended that arrangements are
made for a Maintenance Agreement.
Please contact Vaillant Service Solutions
for further details:
Telephone: 0330
100
3461
