13
14
Troubleshooting
Cleaning Aroma Box
Do not use liquid cleaners or detergents to clean the pads.
Push to pull out the aroma box. Remove the aroma pad and dustproof
sponge.
1
Rinse under warm, running water. Air dry completely then place back to the
aroma box.
2
Replace the aroma pad or dustproof sponge if it is stiff or dirty even after
cleaning. Extra pad and sponge are included with the humidifier. For more
replacement accessories, contact us at
3
The troubleshooting guide addresses the most common problems. If problems
persist, feel free to contact the Customer Support at
The humidifier does
not turn on or turns
off suddenly.
Make sure the humidifier is connected to a working outlet.
Make sure the water tank is properly placed on the base with
enough water.
Check if AUTO Mode is turned on, the humidifier will
automatically stop working once the relative humidity is over
65%.
The humidifier will automatically stop working once the set
humidity level is reached.
Check if you have set Auto-off Timer, the humidifier
will
automatically power off once the time is finished.
Little or no mist
comes out.
Make sure the water tank is filled with enough water.
Make sure the nozzle and the water filter are not blocked or
clogged, clean the humidifier regularly (see Care and
Cleaning).
Make sure the air inlet on the aroma box is not blocked. Avoid
placing the humidifier on carpet or other surfaces that may
block the air inlet.
Mineral build-up on the ultrasonic transducer, clean and
descale the humidifier regularly.
Water visibly leaks
from the humidifier.
Make sure to place the humidifier on a flat, level surface.
Avoid adding water above MAX water line.
Check the water tank for leaks. If there are leaks, contact our
Customer Support for help.
Do not add water through mist tube nor add directly into water
reservoir.
The humidifier
makes a loud or
unusual noise.
Mineral build-up on the ultrasonic transducer, clean and descale
the humidifier regularly.
The internal fan has started to wear out for a couple of years of
use or using in a dusty environment, contact our Customer
Support for help.
