11
Guarantee
All AXCES by VADO products come with a 2 year guarantee as standard. Within this
guarantee period VADO will provide replacement parts and any labour
[SEE NOTE 1,
GUARANTEE CONDITIONS]
needed to complete the product repair.
This standard guarantee may be extended by registering your product to give a 10 year
guarantee (2 years parts and labour plus 8 years on parts supply only.).
Operational components such as, but not limited to; thermostatic cartridges, diverters,
headworks and flow control, waste mechanisms, shower hoses, O-rings and seals are
guaranteed for 2 years parts and labour plus 3 years on parts supply only.
Guarantee Conditions
Our products are guaranteed against manufacturing defects from the date of purchase until
the expiry of the relevant guarantee period shown above.
The guarantee is only valid if:
•The product has been installed, used and maintained in accordance with VADO's
instructions and subjected to normal use only.
•The defect is not due to use of an unsuitable or inadequate water or power supply.
•The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair (other
than by VADO or VADO authorised agents) or damage caused by foreign objects
or substances.
•The extended guarantee is only available if you have completed the Guarantee Registration
Process. This can be done via the VADO website or via phone to our aftersales team.
Registration must be completed within 6 months from date of purchase.
Under the extended guarantee period VADO will, at its option, offer to supply any
replacement product (or component part) assessed to be defective
[SEE NOTE 2]
.
The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
All claims under the guarantee should be notified in the first instance to our Aftersales
department, contact details below, this must be done no later than the last day of the
relevant guarantee period. All claims must be accompanied by proof of purchase (sales
receipt or delivery note) from an official AXCES by VADO dealer.
The guarantee does not extend to any consequential loss or damage.
After repair or replacement, the relevant guarantee period will be calculated from the
original date of purchase.
VADO operates a policy of continuous product development and therefore reserves the right
to change the product, packaging and documentation specifications without notice.
NOTES:
[1]
Labour via our engineer network is only available in the UK. Attendance by a VADO
engineer or sub-contract engineer will be under our standard terms and conditions.
[2]
VADO reserves the right to charge in advance for a product (or replacement part) pending
collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing
issue. If a defect is found the charge will be refunded or cancelled.
This guarantee is in addition to and does not affect your statutory rights as a consumer.
Tel: 01934 745163
Email: aftersales
@
vado.com
10
Cleaning instructions:
Our products are finished to the highest standard and due care needs to be taken to
ensure their looks are retained.
We recommend cleaning all products with a soft damp cloth ONLY and advise strongly
against the use of ALL cleaning products i.e. powders and liquids.
If the above instructions are not followed this will invalidate your guarantee in the event
of a problem occurring.
