Troubleshooting and Care
If the equipment does not power up as expected, use this table to determine whether to call Vaddio
Technical Support.
Note
If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good, factory made patch cable with the same pin-out. Our technical support team encounters
defective factory-made cables from time to time, and we've seen cables that only worked some of the time.
A cable may pass a standard continuity check but be unable to pass enough power to the connected
device.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can cause insufficient or intermittent contact,
resulting in a cable that passes a continuity check but does not work when it is routed into place or
repositioned.
(The author would like to confess having made more than a few almost-good cables. It happens.)
What is it doing?
Possible causes
Check and correct
Nothing. The display is off and
the buttons do not light up.
Power is not connected.
Check the connections from the wall
outlet to the power supply and from the
power supply to the device.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The device or its power supply
is bad.
Contact your reseller or Vaddio
Technical Support.
Unresponsive camera (no
video, unable to control the
camera, or both)
A cable is connected to the
wrong port.
Check and correct cable connections.
A cable is bad. (This can even
be a problem with factory
cables.)
Check using a known good cable with
the same pin-out.
There is a problem with the
camera.
Refer to the troubleshooting information
in the camera manual.
10
Installation Guide for the AV Bridge MATRIX PRO Multimedia Room Solution
