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Viewing Diagnostic Logs

IAGNOSTICS PAGE

If you encounter a problem that you can’t solve, your Vaddio technical support representative may ask you
to download and email the log file available from the Diagnostics screen.

Note

The log may include large numbers of internal events even when no errors have occurred. Rebooting
generates over 100 log entries.

Complete Manual for the ConferenceSHOT AV Enterprise-Class Conferencing System

Содержание 998-9995-003

Страница 1: ...Complete Manual for the ConferenceSHOT AV Enterprise Class Conferencing System Document 411 0001 30 Rev F August 2020...

Страница 2: ...Device Set Up and System Administration Tasks 13 About the Web Interface 13 Browser Support 13 About the Vaddio Deployment Tool 14 About the Vaddio Device Controller 14 Initial Device Set Up Using th...

Страница 3: ...udio Inputs Together 40 Controlling Volume and Muting Per Input or Output 40 Fine Tuning Microphone Performance 41 Setting the Microphone s One Touch Button Behavior 41 Fine Tuning Speaker Performance...

Страница 4: ...6 Managing the Camera Ready State 67 Muting Your Microphones 67 Adjusting Speaker and Microphone Volume 67 Moving the Camera 68 Zooming In or Out 68 Moving the Camera to a Preset Position 68 Telnet Se...

Страница 5: ...90 Specifications 91 Troubleshooting and Care 92 Power and Control 92 Video and Streaming 92 Audio 93 Other Issues 93 Status Indicator Light 94 Correct a Motor Calibration Error 95 Restoring Default C...

Страница 6: ...Compliance conformity information For your convenience the information you need to install this product is also available in the smaller stand alone Installation Guide for ConferenceSHOT AV Enterpris...

Страница 7: ...9 black silver or 999 9995 009W white n ConferenceSHOT AV camera silver black or white n Vaddio IR Remote Commander n PoE mid span power injector with AC cord set s n Cat 5e cable 10 ft 3 m n USB 3 0...

Страница 8: ...the camera Status light The multi colored LED indicates the camera s current state This light can be turned off in the administrative web interface Note By default the camera s status indicator light...

Страница 9: ...or use with soft conferencing applications Provides uncompressed USB 3 0 stream n EasyMic ports RJ 45 connectors Connect Vaddio CeilingMIC TableMIC or other EasyMic compatible microphones n Audio outp...

Страница 10: ...n return it to Vaddio for safety and functional testing Before You Install the Camera Things to keep in mind when deciding where to install the camera n Consider camera viewing angles lighting conditi...

Страница 11: ...is mount may be installed as shown or flipped 180 so that the wall attachment is directly behind the camera About Ceiling Mounted Cameras If you use an inverted mount set the camera s Image Flip mode...

Страница 12: ...rophone picks up the audio from a speaker far end audio during a conference it sends the far end audio back to the participants at the far end creating an echo Acoustic echo cancellation prevents this...

Страница 13: ...nferenceSHOT AV bundle TableMIC 2 In this setup a PC uses a unified communications conferencing application to manage the camera and connected microphones and speaker When connected in this way the sy...

Страница 14: ...to use a display with integrated speakers When connected this way the system provides echo cancellation This product is intended for installation and use only in environments where all PoE PoE connec...

Страница 15: ...g pin out can result in equipment damage and will void the warranty 1 Route the cables through the opening in the mounting shelf 2 Connect all required cables to the camera 3 Secure the camera to the...

Страница 16: ...ady done so 3 Secure the speaker rail gasket and camera to the mounting shelf with the 0 5 in 1 4 20 flathead screw 4 Connect the speaker cable power and line level signal to the speaker 5 Slide the s...

Страница 17: ...disconnected UC color scheme n Blinking red Video mute is on UC color scheme n Blinking yellow Motor out of calibration Caution Do not remove power or reset the camera while the indicator is yellow sh...

Страница 18: ...bout the Web Interface The camera s web interface allows control via a network connection Password protected pages provide administrative access to tasks such as setting passwords changing the IP addr...

Страница 19: ...re a device to factory defaults from its detail page n Access devices web interfaces directly n Change a device s admin password from its detail page n Standby and mute controls available on the dashb...

Страница 20: ...may be on a different subnet Return to the Find Devices page and click Advanced and specify the appropriate portion of the network to scan 4 In the list of equipment that the scan discovers locate the...

Страница 21: ...Configuration page and open the device s web interface Note The first time you access a device at a specific IP address the Vaddio Device Controller s screen may remain blank for 20 seconds or more 5...

Страница 22: ...r the ConferenceSHOT AV camera only the video device name differs 3 Point the remote at the camera and press the Data Screen button The camera overlays its IP address and MAC address on the video outp...

Страница 23: ...om treating it as a search query Example https 10 30 200 125 HTTP access is disabled initially This is also true after restoring factory defaults When you access the web interface without the https pr...

Страница 24: ...affic is encrypted however You will need to make the selections that your browser s security message discourages Depending on the browser the warning presents an option to learn more view details or g...

Страница 25: ...ve interface opens when you finish Next Steps for New Deployments After initial device set up is complete you will need to do the system administration tasks to define how the devices being installed...

Страница 26: ...e all audio n Control audio volume n Enter or exit standby mode Administrative Pages System administration What do you need Go to this page Passwords and access management Security IP address hostname...

Страница 27: ...e camera s configuration n Reboot or reset to factory defaults System Firmware Update microphone firmware System Peripherals Camera adjustment Recalibrate pan and tilt motors System Firmware Locate Va...

Страница 28: ...Passwords and Web Server areas of the Security page provide basic security for the web interface n Admin password Required for access to the admin pages of the web interface and for Telnet access to...

Страница 29: ...Y PAGE If your installation requires camera access via Telnet you may choose to enable the camera s internal Telnet server Enabling HTTP Access SECURITY PAGE By default the web interface uses the HTTP...

Страница 30: ...es without guidance from your organization s network security professional Configuring the Camera for Your Network By default the camera is set to DHCP and will receive an IP address automatically if...

Страница 31: ...changing network settings Errors in network configuration can make the camera inaccessible from the network Do not change DHCP Static addressing IP address subnet mask or gateway unless you are very f...

Страница 32: ...2 If necessary connect your computer s network port to the camera s network port 3 Set IP Address to Static 4 Enter the IP address subnet mask and gateway as directed by the IT staffer then save your...

Страница 33: ...the camera s hostname to something easy to remember Work with your IT department to ensure that the new hostname conforms to the organization s naming conventions Note You may need to log in to the w...

Страница 34: ...match logged events with other actions and external events 1 To make the time zone and NTP server editable enable Automatic NTP Updating 2 Select the desired time zone from the list 3 If desired speci...

Страница 35: ...PAGE The information you enter on this page is displayed on every page of the web interface In a multi camera environment you may also wish to specify what appears on the browser tab 30 Complete Manu...

Страница 36: ...pond to the IR remote as camera 1 2 or 3 n Normal or super wide mode n Image flip n UVC Compliant or Client Custom USB streaming n LED and standby behavior System has multiple tabs Setting the Home Po...

Страница 37: ...re Preset dialog box does not indicate whether presets have already been defined but the main display dims the preset buttons if they have no preset information stored 4 To save the current color sett...

Страница 38: ...fy the shots This also helps you identify and avoid overwriting stored presets when you store a new preset Right click the button for the custom scene or preset and edit the label 33 Complete Manual f...

Страница 39: ...est areas This setting can t be used with Backlight Compensation n Auto White Balance adjusts color automatically Clear this box to adjust red gain and blue gain manually n Red Gain and Blue Gain avai...

Страница 40: ...ris Gain Soft focus effect the image looks unrealistically smooth Increase Detail Color Adjustment Quick Reference Here are some tips for using the color related CCU settings What do you need to corre...

Страница 41: ...s or set manual focus with the near and far buttons The and buttons only work when Auto Focus is not selected Focus control is available to non administrative users via the IR Remote Commander 36 Comp...

Страница 42: ...s Setting the Speeds for Manual Movements CAMERA PAGE The Pan Speed Tilt Speed and Zoom Speed sliders control how fast the camera moves in response to the direction and zoom controls on the IR remote...

Страница 43: ...om Speed sliders in the Global Preset Speeds control how fast the camera moves to presets To set speeds for movements to presets In the Global Preset Speeds section set the speeds for movements to pre...

Страница 44: ...Set Pan Direction to Inverted to make the camera move to the presenter s left when they press the left arrow button If controlling the camera with a joystick 1 Select Settings to open the direction c...

Страница 45: ...d outputs audio from the far end of the conference are on separate tabs To manage individual audio inputs or outputs Select the appropriate tab if necessary then use the slider for the appropriate aud...

Страница 46: ...ting the Microphone s One Touch Button Behavior The Home button on any EasyMic microphone can be associated with programmed behaviors macros Set the One Touch Button behavior according to how you want...

Страница 47: ...se the equalizer to adjust specific frequency ranges We recommend reducing the volume for frequencies where you are experiencing undesirable effects first For example if people seem to hiss when they...

Страница 48: ...ol for IP streaming n RTMP streaming sends a stream to a content service provider such as YouTube No local preview is available To use RTMP streaming you must have an account with a streaming service...

Страница 49: ...Extensions Note USB streaming resolution and frame rate are automatically negotiated between the camera and the conferencing application Depending on the conferencing application that you use you may...

Страница 50: ...AGE RTSP is the default streaming protocol When IP streaming is enabled the RTSP stream is automatically available at the streaming URL shown Consult your IT department before changing these settings...

Страница 51: ...appropriate for the network If you are not sure about these settings start with the defaults 1 Select Easy Quality Mode 2 Select the desired IP streaming resolution This determines the size of the wi...

Страница 52: ...ty mode 2 Select the desired resolution 3 Select the desired frame rate Note Some combinations of resolution and frame rate are not valid and will generate notifications 4 Select Constant or Variable...

Страница 53: ...g service To configure an RTMP streaming service 1 Select RTMP streaming and select Settings 2 Expand the information box for the service 3 Enter the name of the service 4 Paste in the key and URL s p...

Страница 54: ...available streaming services and select the one to use Note When RTMP streaming is selected and a service is configured the camera streams to that service until you stop the stream 49 Complete Manual...

Страница 55: ...t position that preset must be defined Refer to the Telnet Serial Command API section for a full list of commands Triggers whether hardware or software register events or state changes that can be ass...

Страница 56: ...ional but strongly recommended Use the Test button to check your work while you are writing the macro 4 Save your work when you are finished or select New to start over Note If the macro has external...

Страница 57: ...to open it and use the Save As button to give it a new name Then select its Edit button again and make the desired changes Testing Macros CONTROL DEVICES PAGE MACROS TAB The Macro Editor has a Test b...

Страница 58: ...Touch trigger ensure that it is set to Momentary mode so the macro runs every time you tap the button See Setting the Microphone s OneTouch Button Behavior To assign a macro to a trigger Do at least...

Страница 59: ...the Connected Microphone s Home Button CAMERA PAGE CONTROL DEVICES PAGE In this example TableMIC microphones are connected to both of the camera s EasyMic ports The team that uses the conference room...

Страница 60: ...to select the camera you want to control n SW1 and SW2 up IR frequency 1 n SW1 down SW2 up IR frequency 2 n SW1 up SW2 down IR frequency 3 Image Flip If mounting the camera upside down set IMAGE FLIP...

Страница 61: ...currently sending video LED On in Standby Clear the check box to turn off the LED when the camera is in standby mode LED color scheme Pro A V cameras and conferencing cameras use different color sche...

Страница 62: ...configuration to several cameras if you need to configure them the same way Cameras must be of the same model and must have a compatible firmware version installed Note If the camera is using an olde...

Страница 63: ...ter as a dat file The filename is the camera s hostname 3 When you are ready to restore the configuration select Import Data The web interface prompts you to browse to the dat file that will be import...

Страница 64: ...ra unusable 1 Download the firmware and its release notes 2 Select Choose File then browse to the downloaded firmware and select it The filename ends with p7m 3 Select Begin Firmware Update 4 Read and...

Страница 65: ...lable on the microphone product page and the pages for the camera bundles that include the microphone that you have 2 Select Choose File and navigate to the firmware file you downloaded 3 Select the a...

Страница 66: ...mera SYSTEM PAGE FIRMWARE TAB This can help if the camera stops responding as you expect In the System Utilities section select Reboot 61 Complete Manual for the ConferenceSHOT AV Enterprise Class Con...

Страница 67: ...issue using your troubleshooting skills or the Troubleshooting table in this manual we are here to help You ll find information for contacting Vaddio Technical Support on the Help screen 62 Complete...

Страница 68: ...t representative may ask you to download and email the log file available from the Diagnostics screen Note The log may include large numbers of internal events even when no errors have occurred Reboot...

Страница 69: ...nd Home button dark red Move the camera to a preset position Position Preset buttons 1 through 6 bottom two rows Focus the camera Auto Focus button near arrow buttons Manual Focus buttons Near and Far...

Страница 70: ...s button to ensure that the camera moves accurately to its home and preset positions Auto Focus Switch the camera to Auto Focus mode Volume Increase and Decrease Control the speaker volume Mic Mute St...

Страница 71: ...ilt zoom or return to home position n Stop or resume transmitting live camera video video mute n Mute or unmute the microphone s n Change the speaker volume n Put the camera in standby or bring it bac...

Страница 72: ...button at the top of the web interface Adjusting Speaker and Microphone Volume Use the Line Out slider or the and buttons to set the speaker volume Use the USB Record slider or the and buttons to set...

Страница 73: ...Zoom button to zoom in and the Zoom button to zoom out Moving the Camera to a Preset Position Use the Preset buttons if available to move the camera to any of its programmed positions Presets are only...

Страница 74: ...L 5 clears the current serial buffer on the device n Using a question mark as a command or command parameter will bring up a list of available commands subcommands or command parameters For example re...

Страница 75: ...era ptz position n camera focus n camera preset n camera ccu get n camera ccu set n camera led n camera icr n video mute camera home Moves the camera to its home position and zoom level Color settings...

Страница 76: ...The camera pan set command blocks execution of subsequent commands until the camera reaches the specified position no_wait Optional allows the camera pan set command to return the command prompt immed...

Страница 77: ...its The camera tilt set command blocks execution of subsequent commands until the camera reaches the specified position no_wait Optional allows the camera tilt set command to return the command prompt...

Страница 78: ...ion of subsequent commands until the camera reaches the specified position no_wait Optional allows the camera zoom set command to return the command prompt immediately while the requested camera movem...

Страница 79: ...n is a floating point value approximately 30 0 to 93 0 Individual cameras may have slightly more travel zoom position position is a floating point value 1 0 to 10 0 no_wait Optional allows the command...

Страница 80: ...e speed 1 8 Optional integer 1 to 8 specifies the focus speed mode get auto manual Returns the current focus mode or specifies automatic or manual focus stop Stops the camera s focus movement Examples...

Страница 81: ...e 1 16 Stores the current camera position as the specified preset save ccu Optional Saves the current CCU color and lighting settings as part of the preset If not specified the last color settings are...

Страница 82: ...0 to 11 auto_iris Returns the current auto iris state on or off gain Returns the gain value as an integer 0 to 11 detail Returns the detail value as an integer 0 to 15 chroma Returns the chroma value...

Страница 83: ...de is off iris 0 11 Sets the iris value as an integer 0 to11 Can only be used when auto iris is off auto_iris on off Sets the auto iris state on or off Auto iris disables manual iris and gain when it...

Страница 84: ...amera whether it is sending video camera led get led on OK Returns the current state of the indicator light camera icr Gets or sets the state of the camera s IR cut filter Synopsis camera icr get on o...

Страница 85: ...dio this command does not affect the audio Synopsis video mute get off on toggle Options get Returns the current video mute status off Unmutes the video Normal video resumes on Mutes the video Blue or...

Страница 86: ...ord Outbound near end audio portion of the USB stream ip_stream Audio portion of the IP stream output Options get Returns the current volume of the specified channel up Increases the volume of the spe...

Страница 87: ...ream ip_stream Audio portion of the IP stream output Options get Returns the current mute status of the specified channel on Mutes the audio for the specified channel off Unmutes the audio for the spe...

Страница 88: ...er block Prevents subsequent commands from running until the macro finishes Example trigger 3 on OK Turns trigger 3 on camera standby Set or change camera standby status Synopsis camera standby get of...

Страница 89: ...the current state of IP streaming on Enables IP streaming off Disables IP streaming toggle Changes the state of IP streaming on if it was off or off if it was on streaming ip enable toggle has the sam...

Страница 90: ...ice The USB Device Name currently assigned USB Frame_Rate Frame rate for the USB stream negotiated with conferencing client 0 when no USB stream is present USB Resolution Resolution of the USB stream...

Страница 91: ...ddress Synopsis network settings get Example network settings get Name eth0 WAN MAC Address 00 1E C0 F6 CA 7B IP Address 192 168 1 67 Netmask 255 255 255 0 VLAN Disabled Gateway 192 168 1 254 OK 86 Co...

Страница 92: ...he hostname or IP address where the ECHO_REQUEST packets will be sent Examples network ping 192 168 1 66 PING 192 168 1 66 192 168 1 66 56 data bytes 64 bytes from 192 168 1 66 seq 0 ttl 64 time 0 476...

Страница 93: ...stem resets to factory defaults on reboot Synopsis system factory reset get on off Options get Returns the camera s current factory reset status on Enables factory reset on reboot and returns he camer...

Страница 94: ...opsis version Example version Audio 1 04 Commit a3f80d6fc1dd20dd4578579be44942c02dc0ca45 Sensor Version 06 00 System Version ConferenceSHOT AV 1 5 0 USB 01 02 000 OK 89 Complete Manual for the Confere...

Страница 95: ...command buffer to remember the last 5 unique entries Additional information You can navigate the command history using the up and down arrow keys This command supports the expansion functionality from...

Страница 96: ...interface Telnet Power PoE 25 watts Audio EasyMic Inputs 2 channels available RJ 45 12V bidirectional balanced Line Out 4 pin Phoenix type terminal block Impedance 50 ohms Frequency response 20Hz 20KH...

Страница 97: ...ght is yellow A firmware update is in progress Wait a few minutes and try again when the light turns blue The camera does not respond to the remote but the web interface is available The remote is not...

Страница 98: ...r to external speakers connected to the computer Connect least one Vaddio microphone to the camera and do one of these things n Use the ConferenceSHOT AV speaker n Use the HDMI Audio Embedder to send...

Страница 99: ...w Motor out of calibration Caution Do not remove power or reset the camera while the indicator is yellow showing a firmware update in progress Interrupting a firmware update can make the camera unusab...

Страница 100: ...ill need to reset the pan and tilt motors 1 On the Camera Controls page select Settings to open the pan and tilt settings box OR On the System page go to the Firmware tab if you are on a different tab...

Страница 101: ...r smears or smudges on the product wipe with a clean soft cloth Use a lens cleaner on the lens Do not use any abrasive chemicals Keep this device away from food and liquids Do not operate or store the...

Страница 102: ...u can copy information from this document to create a DIY room guide customized for your conference room Yes You can do that In fact the Info for DIY Room Guides document is specifically designed for...

Страница 103: ...s capabilities home may include zoom color and lighting settings and for PTZ cameras pan tilt position home button microphone A One Touch trigger control on a tabletop microphone The button can be ass...

Страница 104: ...ging Protocol Used for livestreaming video and audio if available to a service such as YouTube Live RTSP Real Time Streaming Protocol Used for streaming video and audio over your network soft conferen...

Страница 105: ...o and audio as in conferencing applications USB 3 products should be connected to USB 3 ports performance may be degraded otherwise USB playback Audio from other sites far end audio in a conference ca...

Страница 106: ...of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Operation is subject to the f...

Страница 107: ...rference in which case the user may be required to take adequate measures Standard s To Which Conformity Is Declared EMC Directive 2014 30 EU EN 55032 2015 Conducted and Radiated Emissions EN 55024 No...

Страница 108: ...844 Public Domain https commons wikimedia org w index php curid 38931301 European Space Agency astronaut Luca Parmitano Expedition 36 flight engineer outside the International Space Station By NASA ht...

Страница 109: ...n the web interface 34 storing with a preset 31 76 ceiling mounted cameras 6 cheat sheet 21 35 64 65 color adjustment 35 lighting and image quality 35 remote control 64 web interface 21 chroma setting...

Страница 110: ...abling disabling 44 settings 45 48 84 85 IR cut filter 79 IR remote 64 65 iris settings 35 77 78 L labels room 30 LED control 79 light status indicator 12 56 79 94 behavior 56 79 color scheme 56 enabl...

Страница 111: ...quick reference 20 21 35 64 65 new device system administration 20 remote control 64 Vaddio IR Remote Commander 65 web interface 21 R ready state 67 83 rebooting 61 88 recalibration pan and tilt 87 9...

Страница 112: ...e operating and storage 96 testing 52 54 macros 52 triggers 54 third party control 69 tilt 37 38 64 65 68 72 74 absolute position 72 74 speed 37 38 72 time zone 29 trigger command failure to execute 5...

Страница 113: ...om Labels page 30 Security page 23 25 Streaming page 43 48 50 Wide Dynamic Range setting 35 Z zoom 37 38 64 65 68 73 74 76 absolute position 73 74 in stored presets 76 speed 37 38 64 65 73 108 Complet...

Страница 114: ...ecifications drawings manuals technical support information and more 2020 Legrand AV Inc Vaddio is a registered trademark of Legrand AV Inc All other brand names or marks are used for identification p...

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