12
GB
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner. Failure to do
so could result in electrical shock or personal injury. Remove the handheld unit form the main body
if performing maintenance on the brush roll or motorised floor head.
Cleaning Performance
Vacmaster vacuum cleaners are tested for endurance. If your motor is operating, then the most
likely cause for a loss in suction is a blockage or an opening in the vacuum.
To maintain a high cleaning performance from your machine, it is important to replace or clean
filters as necessary. Empty full dust bin to prevent performance drops. A performance drop with
clean filters can only be caused by a blockage in the tools or the hose connections.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vacuum will not
power on.
Battery may be depleted.
Charge the battery as instructed on
page 8.
Wrong charger being used.
Be sure to use only the charger
supplied with your product.
Handheld vacuum cleaner is not
installed properly.
Remove handheld vacuum cleaner
and reattach ensuring that it is
securely in place.
Charging connector is not fully
plugged into the charging base.
Be sure the charging connector is
fully inserted in the charging base.
Charging plug is not fully plugged
into outlet.
Be sure charging plug is fully plugged
into outlet.
Battery charge
indicator does not
illuminate.
Charging adapter is not plugged
in.
Be sure the charging adapter is
plugged in properly to the power
supply and to the charging port on
the side of the charging base.
Debris accumulated on the metal
charge contacts on the handheld
vacuum cleaner, main body and
charging adapter.
Be sure no debris is accumulated on
the metal charger contacts on the
handheld vacuum cleaner, main body
and charging adapter.
Motorised brush
not turning.
Brush roll is jammed.
Remove obstruction. Follow
instructions on page 11.
Brush roll needs to be reset.
Turn the unit off and remove the
obstruction, then turn back on.
Brush roll is not installed correctly. Remove brush roll and reinstall
following instructions on page 11.
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