8 Trouble-shooting
8
Trouble-shooting
This section lists faults that can be solved simply by following the instructions given. If
another fault is displayed or the fault cannot be remedied, please call Customer Ser-
vices.
Before calling Customer Services, please note down the error message in full.
8.1
What to do if ...
... in the display appears
Possible cause
Solution
▪
Drain hose is blocked, kinked
or defective.
▪
The pumping height of the
drain hose is too high (<1.2
m).
▪
The appliance is connected to
a concealed double drain trap.
▸ Check the part of the drain hose that is not
housed in the appliance.
▸ Resolve the problem.
▸ Cancel the error message by pressing the
button.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Call Customer Services.
… A3 flashes in the display
Possible cause
Solution
▪
The vanes in the washing
drum are dirty or wet.
▸ Check and clean the drum vanes. A cleaning
stone is particularly suitable for this.
… A9 flashes in the display
Possible cause
Solution
▪
The following parts in the ap-
pliance could be blocked:
–
Door filter
–
Filter mat in door filter
–
Base filter
–
Additional filter mat
–
Heat pump mat
▸ Check and, if necessary, clean the parts.
▸ Cancel the error message by pressing the
but-
ton.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Inform the caretaker, the owner of the appliance or
the property management company.
▪
High ambient temperature.
▸ Improve the ventilation of the room.
▪
The load is too wet/heavy.
▸ Spin washing at higher speed/reduce size of load.
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