27
WARRANTY, RETURNS AND REPAIRS
V-TUF (CLEANING EQUIPMENT BRAND OF FENCO GROUP LTD.) WARRANTS TO THE CONSUMER
THAT THIS PRODUCT WILL BE FREE OF MATERIAL OR ASSEMBLY DEFECTS FOR 1 YEAR.
PLEASE VALIDATE YOUR WARRANTY AT WWW.V-TUF.COM
WARRANTY PROMISE:
PLEASE NOTE:
This excludes wearing parts such as, hoses, floor heads, motor brushes etc. that wear out and need
replacing within the normal working life of the machine.
Warranty claims must be processed through the dealer from whom the machine was purchased. If you have any problems please
contact V-TUF on the helpline number shown on the rear of this manual. Please have claim details and proof of receipt to hand.
The warranty claim only covers the defective parts rather than the replacement of the whole machine.
Warranty claims will need to be validated by the manufacturer’s inspection of the faulty components. Where damage has
been caused by misuse, wear & tear or abuse, V-TUF reserve the right to charge for the repair, transport or inspection costs.
The warranty period commences from the purchase date.
This warranty policy cannot be overridden by any dealer, or anyone involved in the sale of this product.
RETURNS:
Goods ordered incorrectly will be restocked with no charge. Fenco need to be notified within 5 working days and goods
must be unused and in original condition and packaging. Transport and Carriage Charges, however, will apply.
Goods wrongly supplied, will be collected within 48hours of notification. Free of charge.
Please ensure that someone will be present at the collection address to meet the carrier. Normal collection times are between
8am and 5pm, Monday to Friday.
REPLACEMENTS:
We will collect all items classed as warranty. Valid warranty items will be repaired, or at the discretion of Fenco,
replaced free of charge. If, however, the failure is due to misuse, the repair will be chargeable. A report, stating the reason
for the failure will be provided to minimise the possibility of repeated mishandling.
If there is a policy to offer immediate ‘Service Exchange’ equipment to your customers, we recommend that an adequate pool
of extra units of equipment be kept in stock, as warranty replacement units can only be sent out once the faulty units have
been inspected by ourselves.
REPAIRS:
We are able to collect, repair and return any goods supplied by Fenco. The charges are minimal when compared with the call out
cost of an engineer. We commit ourselves to collect within 48hours and return the goods within 1 week of agreement to repair.
OUR MISSION IS TO
EDUCATE
,
INNOVATE
AND
ERADICATE
DUST ISSUES.
V-TUF
IS COMMITTED TO ELIMINATING DUST THROUGH THE DEVELOPMENT OF
INNOVATIVE, EFFICIENT TOOLS AND METHODS FOR THE CONSTRUCTION INDUSTRY.
