TROUBLE
Headphones will
not charge
Trouble during
the pairing process
Audio and video do
not match
There may be a delay from some sources or applications.
Try streaming from another device or select another track.
SUGGESTIONS
-
Make sure both USB plugs are firmly connected into their sockets.
-
Disconnect and reconnect the USB charging cable.
-
If charging with your computer, be sure the USB port is powered
and remember to plug in your computer.
-
Be sure the headphones are not connected to the charger and
the power switch is on.
-
Turn your headphones off, then on again.
-
Remember to turn on the
Bluetooth
feature on your device.
-
Turn off the
Bluetooth
feature on any other device which has
been previously paired (can only pair with one device at a time).
-
Clear the history of paired devices by pressing and holding
and Volume - for 3 seconds.
-
Try to pair with another device to be sure that both the
headphone and your Bluetooth device are working properly.
TROUBLE
Receiving no audio or
low quality audio from a
streaming audio source
SUGGESTIONS
-
Check the battery.
-
Check the pairing.
-
Be sure the audio source is playing.
-
Try streaming from another device or select another track.
-
Be sure the volume on the device is not muted or turned down.
-
Move the device and headphones closer (max 33 feet or 10 m)
-
Keep away from any possible interference (wireless routers, other
Bluetooth
devices, microwaves etc).
-
Close any applications on your device that are not in use and
disable the Wi-Fi.
For more support
please contact
V-MODA’s
Six Star Service
V-MODA.com/SUPPORT
CAUTION
The operation temperature of
devices is between -10°C to 45°C.
Battery will not work properly
if temperature is beyond range.
