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Chapter 3 Error Correction

3-13

3. 3 Service Call Errors

In case the following Error Codes for a serious failure appear in the screen;

PLEASE CALL YOUR TRAINED SERVICE PERSONNEL TO RESOLVE THE ERRORS.

No operation should be done by the customer.

Error Code

E - 000
E - 001
E - 002
E - 003
E - 010
E - 011
E - 012
E - 013
E - 031
E - 032
E - 033
E - 034
E - 040
E - 050

E - 070
E - 080
E - 081

If any of the above errors appear:

1. Turn off

XC 9148

, and turn it on after an interval of 30 seconds or more.

2. If the same error code appears, turn off

XC 9148

, and then unplug the printer from

the wall outlet after an interval of two minutes for shutdown.

Call your service personnel.

Содержание XC 9148

Страница 1: ...instruction handbook wide format copy plotsystem XC 9148 ...

Страница 2: ...r Use a separate power line and install the PRINTER as far as possible from said equipment The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consump...

Страница 3: ...out the USER S Manual and have the following meaning WARNING This WARNING mark means that there is a possibility of death or serious injury if you ignore or do not follow the said instruction CAUTION This CAUTION mark means that there is a possibility of injury or physical damage if you ignore or do not follow the said instruction When marked with this symbol DO NOT ATTEMPT When marked with this s...

Страница 4: ...or placing heavy items on it If the Power Cord is damaged it may cause a fire or you may receive an electric shock REPLACE THE CORD IF DAMAGED 1 Do not put a flower vase a flowerpot or any water filled item on the product Spilt water could cause a fire or an electric shock 2 If the product generates an abnormal smell or noise turn it off and unplug it from the wall electrical outlet immediately 1 ...

Страница 5: ... printer in a humidified room or a dusty room Also do not install the printer on an unstable floor as injuries may occur 1 Unplug the printer before you move it The power cord may be damaged and it may result in a fire or electric shock 2 If you do not use the printer for a long duration holidays company shutdown turn off and unplug the printer from the outlet for safety Ventilate the room well if...

Страница 6: ... pin or terminal If the appropriate plug does not fit the wall outlet in the installation the customer shall install an appropriate outlet Connector Type Configuration Standard Rating Usually found in IEC60320 C13 10A 250V IEC 15A 125V UL Plug Type Model Rating 220 240V Configuration Standard Rating Usually found in CEE7 7 10A 250V European countries KS C 8305 10A 250V Korea AS NZS 3112 10A 250V A...

Страница 7: ...tions 1 5 1 4 1 General 1 5 1 4 2 Printer part 1 6 1 4 3 Scanner part 1 8 1 5 Appearance 1 9 1 5 1 Front view 1 9 1 5 2 Rear view 1 10 1 6 Specifications for the Scan Original 1 11 1 7 Specifications for the Printing Paper 1 14 1 7 1 Papers not available to use 1 14 1 7 2 Keeping the paper in the custody 1 15 1 7 3 Treatment against environmental condition 1 16 ...

Страница 8: ...1 The installation site must not have open flames dust or ammonia gases 2 The equipment must not be exposed to the air vents from air conditioners It may affect the image quality 3 The equipment should not be exposed to the direct sunlight Please draw curtains to block any sunlight When you open the Movable Unit do not expose the Photoconductive Drum to strong intense light as this will damage the...

Страница 9: ...uding that some specific company copies such originals as many as it requires for its own business 2 We recommend you not to copy freely such originals as government issued passport public or private issued licenses automobile inspection certification IDs and tickets like pass or meal Reference Law Prohibited items to copy Regulations to control fake currency and Bond Currency Bill Money Bank Note...

Страница 10: ...nd the minimum is 11 279mm The maximum paper length is 6m with 36 paper or and the minimum is 8 5 210mm 5 Up to 600dpi print resolutions with an enhanced scanning system produces the highest quality images controlled by an advanced KIP Image Process System 6 Easy access to USB port allows users to provide efficient productivity by using File to Print Scan to USB option 7 2 way print ejection top r...

Страница 11: ...d excluded EN ISO 7779 Ozone Max 0 05ppm Measurement method under UL Standard Dimensions 1346mm Width x 704mm Depth x 1105mm Height UI Tray excluded Weight About 244kg 538lb Environmental condition for usage Temperature 10 to 32 degrees Centigrade 50 to 89 6 F Humidity 15 to 85 RH Interface Network Interface 10 BASE T 100 BASE TX 1000 BASE T Rating Input Power In the US 120V plus minus 10 50 60Hz ...

Страница 12: ...ength tracing paper vellum 1 x Standard length film Option 200 000mm Minimum 210mm 8 5 Print size from Paper Tray option ISO mm Width Length ANSI inch Width Length Warm up time Shorter than 4 minutes 30 seconds At 23o C 60 RH the rated voltage and plain paper is used First print time 18 seconds D Landscape At 23o C 60 RH the rated voltage and plain paper is used Fusing method Heat and Pressure Rol...

Страница 13: ...B 20 Vellum US Vellum XV 20 Film 4MIL PF 4DDME Europe Asia model Plain Paper 64g m2 to 80g m2 Oce Red Label 75g m2 Tracing Paper Oce Transparent Paper 80g m2 Film Oce 3 5MIL Storage of consumables Toner cartridge Store the cartridge within the temperature range from 0 to 35 degrees Centigrade and within the humidity range from 35 to 85 RH NOTE The above specifications are subject to change without...

Страница 14: ... 19 7ft Including the margin area Min 210mm 8 5 Including the margin area Margin area 3mm from leading trailing and both side edges Optical resolution 600dpi Digital resolution 200 300 400 600 dpi Original transportation Sheet through type Transportable original thickness Max 1 60mm Min 0 05mm Scanning speed 60 mm per second max NOTE The above specifications are subject to change without notice NO...

Страница 15: ... with this unit when you make scan or copy 6 Toner Hatch Original Table Open the Toner Hatch when you replace the Toner Cartridge Also put the original here and then feed it into the Scanner Unit when you make scan or copy 7 Engine Unit Open Lever Pull up these levers when you open the Engine Unit 8 Bypass Feeder Feed a cut sheet paper from the Bypass Feeder 9 Roll Deck Roll media can be loaded he...

Страница 16: ...t connect a telephone line 3 Dehumidify Heater Switch Optional in the US Turn on the Dehumidify Heater with this switch when you would like to dry the paper in the humid season 4 Breaker It is possible to shut off supplying the AC power 5 Inlet Socket Connect the Power Cord here 6 COM Port Optional For an optional device D Sub Connector 9 pins 12VDC max 7 USB Port For an optional device Service Us...

Страница 17: ...5mm to 1 6mm Width 279 4mm to 914 4mm Length 210mm to 6 000mm If an original is thicker than 0 65mm its image quality is not guaranteed even it is transported Do not scan the following kinds of originals The original or the scanner may damage Sticked with paste Torn Folded Leading edge Excessively curled a diameter of 50 mm or less Paste ...

Страница 18: ...apter 1 Before Use 1 12 Not square Wet Metal or fabric material Rough surface Carbon paper for example Clipped or stapled K I P K I P K I P K I P K I P K I P Wet Metal Fabric Clipped Stapled Rough surface ...

Страница 19: ...Chapter 1 Before Use 1 13 The following kinds of originals can be read with using a carrier sheet Image quality or the reliability of paper feeding for them is not guaranteed Patched Punched ...

Страница 20: ...Specifications for the Printing Paper 1 7 1 Papers not available to use Do not use the following kinds of printing paper Doing so may damage the print engine Excessively curled a diameter of 50 mm or less Folded Creased Torn Punched ...

Страница 21: ...in a danger of fire NOTE 1 Print image may become light if printed on a rough surface of the paper 2 Print image may become defective if the print paper has an excess curl 3 It will become a cause for paper mis feed defective print image or paper creasing if you use a paper that does not satisfy the specification 4 Do not use a paper of which surface is very special such as thermal paper art paper...

Страница 22: ...ter everyday use and keep it in a polyethylene bag Void of image occurs when you print with plain paper and tracing paper If you will not make print soon remove the tracing paper from the machine and keep it in a polyethylene bag Low 40 70 High Void of image crease of paper and other problems occurs when you print with plain paper and tracing paper 1 Turn on the Dehumidify Heater if installed 2 Re...

Страница 23: ... 1 Turning on XC 9148 2 2 2 2 Turning off XC 9148 2 4 2 3 Replacing Roll Media 2 5 2 4 Replacing Toner Cartridge 2 11 2 5 Cut Sheet Media 2 15 2 6 Copying 2 16 2 7 Emergency Stop of Scan or Copy 2 18 2 8 Canceling Sleep Mode 2 19 2 9 Dehumidifying Roll Media 2 20 ...

Страница 24: ...ARNING 1 Do not handle the Power Plug with wet hands or you may receive an electrical shock 2 Make sure to earth the machine for safety 3 Do not plug the printer into a multi wiring connector in which other devices are plugged It may overheat the outlet and may result in a fire 4 The OUTLET must satisfy the following conditions In the U S A 120V plus minus 10 50 60Hz and 15A In Europe 220 240V plu...

Страница 25: ... on Copy Mode Screen will flash during warming up The UI screen may vary depending on your system configuration Shown with available options 4 When Ready Indicator stops flashing the XC 9148 is ready for operation NOTE It is impossible to make any prints while Ready Indicator is flashing in orange Please wait until it turns in green Ready Indicator ...

Страница 26: ... Press side CAUTION The XC 9148 print engine and UI appear to be shut down when you turn off XC 9148 However the controller PC embedded inside the XC 9148 is Vtill operating and will shutdown in approximately two minutes after Power Switch operation Do not unplug the XC 9148 before the controller PC completes its shutdown Doing so may damage data or the device ...

Страница 27: ...2 lift and remove a roll media or an empty roll core 3 NOTE 1 A paper mis feed tends to occur just before out of a roll paper 2 A tracing roll paper is recommended to be loaded to Roll Deck 1 front Reference This section describes how to install a roll media to Roll Deck 1 The same procedure is applied to Roll Deck 2 unless otherwise noted 2 2 3 1 3 ...

Страница 28: ... Raise the green lever 4 on Flange 2 Remove both Flanges 4 from the roll core 3 3 Move a right Slide Guide 5 to match your roll media s width The right and left Side Guides will automatically move together 4 2 3 2 5 5 Width markings ...

Страница 29: ...er way Position them flat against Flange to secure the roll media NOTE 1 Fully insert Flange into the roll media core so that the inside rim of Flange evenly touches the side face of the roll media Correct Fully inserted Wrong not touching roll side 2 Flange has Stoppers with sharp edge Be sure not to touch them Inside Rim Gap Inside Rim 2 4 4 ...

Страница 30: ...direction of the roll media Correct Edge comes from bottom Wrong Edge comes from top 2 The outside rim 6 of Flange should meet the black triangle 7 marked on Slide Guide Otherwise the roll media may fall in Roll Deck or result in an incorrect media feeding Correct Wrong 5 5 6 6 7 7 Front to media path Rear Deck back Rear Deck back Front to media path OK NG ...

Страница 31: ...Rotate Feed Knob 9 clockwise so that the feeding rollers catch the leading edge 8 Hold the green grip 11 on the middle of Guide Plate and turn Guide Plate outside With holding rotate Feed Knob 9 again so that the leading edge comes out in 100mm NOTE Use the rear Feed Knob 10 for Roll Deck 2 9 8 10 11 Leading edge of roll media 8 9 ...

Страница 32: ...raight edge Remove the cut portion 10 Gently close Roll Deck NOTE Completely slide Cutter Knob 12 until it stops at either end Not doing so may cause a paper jam Correct Wrong NOTE Be sure to close the Roll Deck fully until it locks at the correct position A paper jam may occur if it is not locked firmly 12 12 12 ...

Страница 33: ...artridge 1 Open the Toner Hatch 1 2 Slide the green Lever 2 to the right to unlock the Toner Cartridge Lever 2 is held automatically NOTE Be sure to unlock the Toner Cartridge by releasing the green Lever 2 Correct disengaged Wrong not disengaged 1 2 2 2 ...

Страница 34: ... hole of the cartridge firmly by this 4 Pressing down the Cartridge Lock Lever 3 bring up the left side of the Toner Cartridge first and then remove the whole cartridge from the machine NOTE The toner may drop from the toner supply hole and it may scattered into the machine or on the floor if you remove the Toner Cartridge without closing the toner supply hole 5 3 4 5 3 ...

Страница 35: ...e toner smooth 6 Pressing down the Cartridge Lock Lever 3 fit the pin 6 on the left side of the cartridge to the groove 7 on the machine side NOTE Please confirm that the Cartridge Lock Lever 3 firmly locks the Toner Cartridge at the correct position It must be at a level position Good No good 3 6 7 3 3 ...

Страница 36: ...ution to the arrow direction to open the toner supply hole Confirm that the projection 8 if fitted into the notch 9 8 Close the Toner Hatch 1 NOTE It is not necessary to lock the cartridge with the Lever 2 Lever 2 will engage on its own after closing the Toner Hatch 4 8 9 9 8 2 1 ...

Страница 37: ...en the leading edge touches the feeding roller the machine automatically carries and sets the paper at the proper position NOTE 1 As a curly cut sheet will cause a mis feed straighten the sheet as far as possible before printing And set the sheet in curl down direction as a mis feed can be avoided Curl up sheets tend to result in a mis feed Correct curl down Incorrect curl up 2 Setting a cut sheet...

Страница 38: ...he original on the Original Table with face up Then insert it under the Scanner Unit along with Original Guides 1 When the leading edge touches the original feeding roller the machine automatically carries and sets the original at the proper position 3 The XC 9148 will start the copy process NOTE The scanner unit does not accept originals automatically during Sleep Mode Tap on the UI screen and th...

Страница 39: ...acking If the UI screen shows Upper Bin Full remove all the prints on the print tray For further information of switching front back delivery see KIP IPS Touch screen Operator s Guide NOTE For the front stacking gently lift up the prints on the print tray to the arrow direction to avoid rubbing the print surface A large number of prints should be removed in several sheets Correct Gently lift up an...

Страница 40: ...e Scanner Unit to immediately stop the original while making a copy or scan Pressing the button stops the current reading a document immediately The current printing is stopped as well and is ejected NOTE Do not pull back or hold down the original on Original Table as an attempt to stop feeding it through Scanner Unit 1 ...

Страница 41: ...Sleep Mode will start after a 60 minute of inactivity to stop the power supply for Fuser Unit and some other components Sleep Mode is canceled and the machine gets ready when the machine receives a print job through the network you tap on the UI screen then an original is inserted the scanner unit NOTE 1 It may take time for the machine to get ready 2 Tapping on the UI screen can cancel the screen...

Страница 42: ...midify Heater Turn on the Dehumidify Heater if the room air has too much humidity 65 or higher to prevent the above kinds of print defect Such problems above may be resolved To turn on the Dehumidify Heater press the H side of the Dehumidify Heater Switch on the rear Press its L side to turn off H L Normal Print Normal Print If the media is humidified If the media is humidified Crease of paper Los...

Страница 43: ... Jam 3 5 3 1 3 Reg Jam Internal Jam 3 6 3 1 4 Fuser Jam 3 7 3 1 5 Stack Jam 3 10 3 1 6 Original Jam 3 11 3 1 7 Accessory Jam 3 11 3 2 Other Operator Call Error 3 12 3 2 1 Roll Replacement 3 12 3 2 2 Toner Empty 3 12 3 2 3 Cutter Set NG 3 12 3 2 4 Scanner Unit Open 3 12 3 2 5 Printer Not Available 3 12 3 3 Service Call Error 3 13 ...

Страница 44: ...m or Feeding Jam will be indicated when the roll paper is mis fed in the Roll Deck 1 Pull the blue lever 1 to unlock the Roll Deck Draw out the Roll Deck NOTE 1 Be careful not to get paper cuts on your hand 2 It is recommended to take off your ring bracelet or watch when removing a mis feed media 1 ...

Страница 45: ...e feeding rollers catch the leading edge 3 Hold the green grip 5 on the middle of Guide Plate and turn Guide Plate outside With holding rotate Feed Knob 3 again so that the leading edge comes out in 100mm NOTE 1 The leading edge should be trimmed with a cutter in case of an extreme crease 2 Use the rear Feed Knob 4 for Roll Deck 2 4 5 Leading edge of roll media 3 2 2 3 ...

Страница 46: ...straight edge Remove the cut portion 5 Gently close Roll Deck NOTE Completely slide Cutter Knob 6 until it stops at either end Not doing so may cause a paper jam Correct Wrong NOTE Be sure to close the Roll Deck fully until it locks at the correct position A paper jam may occur if it is not locked firmly 6 6 6 ...

Страница 47: ...e Engine Unit 5 Replace Print Trays in the original position NOTE 1 Be sure to close the Engine Unit firmly until it locks at the correct position 2 The mis feed cut sheet should be replaced with a new one if its leading edge has a torn or fold Or it should be used upside down to keep the damaged edge from been inserted An extremely creased cut sheet may cause mis feed again 2 2 1 1 mis fed media ...

Страница 48: ...s 1 2 Pull up the Engine Unit Open Levers 1 to open the Engine Unit 3 Remove the mis fed paper 4 Gently close the Engine Unit 5 Replace Print Trays in the original position NOTE Be sure to close the Engine Unit firmly until it locks at the correct position 1 1 1 1 mis fed media ...

Страница 49: ... Trays 1 2 Pull up the Engine Unit Open Levers 2 to open the Engine Unit 3 Remove the mis fed paper If the mis fed paper cannot be seen or removed leave the media and go to the next step 4 Hold the gray handles and open the Exit Cover 3 2 2 3 1 1 3 mis fed media ...

Страница 50: ...mmed print to the rear NOTE If removed a mis fed paper inside the Exit Cover scattered toner can be adhered to the next print WARNING There are extremely hot parts inside the Fuser Door Do not touch any parts in the Heater Unit or you will be burnt Also be careful not to get burnt when you touch the printing paper as it may be very hot NOTE If removed a mis fed paper inside the Fuser Door scattere...

Страница 51: ...Correction 3 9 7 Close Fuser Door 5 and Exit Cover 3 8 Gently close the Engine Unit 9 Replace Print Trays in the original position NOTE Be sure to close the Engine Unit firmly until it locks at the correct position 5 3 ...

Страница 52: ...ers 2 to open the Engine Unit 4 Pull and remove the jammed print to the top If you remove the print at this time just close the Engine Unit If the print cannot be removed see 3 1 4 Fuser Jam for the later procedure of clearing the jammed print 5 See 3 1 4 Fuser Jam for the later procedure of clearing the jammed print 2 2 1 1 jammed print ...

Страница 53: ...ress Scanner Unit down and firmly close it 3 1 7 Accessory Jam The printing paper is mis fed in the optional device such as Auto Stacker or Folder Remove the mis fed paper making reference to the User s Manual of concerning device NOTE Press down Scanner Unit on both the sides to close it Do not close it by pressing only one side down 1 1 ...

Страница 54: ...oner supply procedure see 2 4 Replacing Toner Cartridge 3 2 3 Cutter Set NG This message is indicated when the Cutter Knob is not located at the correct position Open the Roll Deck and slide the Cutter Knob fully to the left or right to align the Cutter Knob with the end of the railing 3 2 4 Scanner Unit Open The UI screen shows Scanner Unit Open if the Scanner Unit is open not closed properly For...

Страница 55: ... be done by the customer Error Code E 000 E 001 E 002 E 003 E 010 E 011 E 012 E 013 E 031 E 032 E 033 E 034 E 040 E 050 E 070 E 080 E 081 If any of the above errors appear 1 Turn off XC 9148 and turn it on after an interval of 30 seconds or more 2 If the same error code appears turn off XC 9148 and then unplug the printer from the wall outlet after an interval of two minutes for shutdown Call your...

Страница 56: ...Chapter 4 Maintenance 4 1 Chapter 4 Maintenance page 4 1 Cleaning 4 2 4 1 1 Scanner Unit 4 2 4 1 2 Touch Screen 4 4 ...

Страница 57: ...me defective if these parts are dirty 1 Turn off XC 9148 2 Press the levers 1 up to unlock the Scanner Unit Open the Scanner Unit 3 Wipe each Scan Glass 2 Press Rollers 3 and the inside surface with a soft cloth Use equal volume mixture of water and a neutral detergent NOTE Do not use organic solvent glass cleaner and anti static spray for the cleaning 1 1 3 3 2 2 ...

Страница 58: ...e Feed Rollers 4 Press Rollers 5 and the inside surface with a soft dry cloth 5 Gently press Scanner Unit down and firmly close it NOTE Press down Scanner Unit on both side to close it Do not close it by pressing only one side down 4 4 5 ...

Страница 59: ...Chapter 4 Maintenance 4 4 4 1 2 Touch Screen 1 Wipe the Touch Screen with a dry cloth NOTE Do not use water alcohol organic solvent and glass cleaner for the cleaning ...

Страница 60: ...UTAX GmbH Ohechaussee 235 22848 Norderstedt Germany ...

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