AFTER GRILL HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes
Possible Remedies (Unplug grill first when possible)
Grill is dirty, which restricts airflow through the burnpot.
Follow all cleaning procedures in the maintenance section of
the owner’s manual.
Burnpot holes are blocked.
Remove the burnpot and thoroughly clean it.
Blockage in air intake pipe.
Visually inspect the air intake that leads into the burnpot for
foreign material.
Combustion blower is not spinning fast enough.
Clean fan blades and inspect bearings for wear. Ensure the
fan is free of any obstructions.
Bad Pellets.
The brand of pellets or the batch of pellets that are being used
may be of poor quality. If possible, try a different brand of
pellets. You might also want to try a brand that is made from
a different type of wood (softwood vs. hardwood). Different
woods have different characteristics when being burned.
GRILL ENTERS SHUTDOWN MODE UNEXPECTEDLY
Possible Causes
Possible Remedies (Unplug grill first when possible)
The convection blower is overheating and tripping the
internal temperature shutoff.
Clean any dust off of the windings and fan blades. If oiling the
blower does not help, the blower may be bad.
The grill is being left on the highest setting for extended
periods of time.
If operating the grill on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens, try operating at a lower
heat setting.
Fuel other than wood pellets is being burned in the grill.
This pellet grill is designed and tested to use cooking wood
pellets. Check for signs of fuel other than wood pellets. No
other types of fuel have been approved for this pellet grill. If
there are signs of other types of fuel being used, stop using
them immediately.
Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the
thermocouple to malfunction. Use a surge protector
Thermocouple is malfunctioning.
If the other items check out OK, replace the thermocouple.
ERROR CODES
Possible Causes
Possible Remedies (Unplug grill first when possible)
Error Code 1 - Over Temperature - The measured
temperature has exceeded the overtemp set point.
Call Customer service (800) 750-2723.
Error Code 2 - No Start - The grill did not reach the warm
condition set point before the timer expired (15 Min.)
Visually inspect the ignition system. Try to start the grill again. If
the grill fails to start a second time call customer service (800)
750-2723.
Error Code 3 - Power Failure - The power failed while the
grill was operating and the grill temperature was below the
warm set point when power was returned.
Press the power and the prime button at the same time to
resume standard operation.
GRILL WON’T IGNITE
Possible Causes
Possible Remedies (Unplug grill first when possible)
Verify power at the electrical outlet
Plug another electrical device into that outlet to confirm power
If Power Cord is connected to a GFI (Ground Fault
Interrupter), check and reset if necessary
Reset the GFI and initiate startup procedure
Troubleshooting
-13-
WARNING: Never leave the
grill
unattended while operating.
Disconnect the
grill
from its power source when not in use.
