Terms of Warranty
Trouble Cause & Treating Methods
9
10
Maintenance & Cleaning:
1. To benefit from the highest standards of service and to ensure your guarantee
remains valid, always contact Usha Approved Dealer.
2. Always keep the inlet control valve open.
3. Never switch “ON” the water heater without water in the heater. It will damage
the heating element.
4. Check condition of metal flexible pipe at-least once in a year. If found damaged
replace with new pipes.
5. Check the condition of power supply cord for “No Damages”. Replace it by an
authentic supply cord in case of damage.
• Usha Storage Water Heater carries warranty of 2 Years (24 months) for all safety
device and 5 years against tank leakage from the date of purchase.
• This warranty will be governed by the terms and conditions as mentioned below:
• Warranty shall be valid only for the period as specified above, irrespective of
whether the said product has been in use or not for any reason whatsoever OR the
product has been moved from one location to another. Please note that the product
must be returned to Usha’s authorized service centre on Freight paid basis for
repair / replacement during the period of warranty.
• Warranty period as specified above includes time taken for repair, replacements,
transit time, breakdowns etc. Usha reserves the right to retain any part or
component replaced at it’s discretion in the event of a defect noticed in the warranty
period.
• The warranty herein is in lieu of implied conditions and warranties under the law
and is confined to the repair / replacement of defective parts and doesn’t cover any
consequential or resulting liability, damage or loss arising from such defects.
Furthermore, in no case, shall there be return of Payment or return of the product
as a whole
• Parts of the product repaired or replaced under the terms of this warranty are
warranted only for the remaining period of the original warranty period.
• Surface coating, plastic / glass parts, Bakelite parts, rubber / nylon parts and
normal wear and tear of parts shall not be covered under this warranty. All such
parts shall be repaired / replaced on costs + taxes basis.
• Only authorized service centres of Usha shall repair the said product.
• It shall be the absolute discretion of the company to affect the repairs or replace
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ment of parts whether at the site of installation or at any authorized service centre.
• The customer is requested to preserve the original invoice for necessary verifica
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tion and produce the same, as and when required.
The warranty will be VOID in case of the following events:
• If the product is not used as per the instructions given in the User Manual
supplied with the product.
• If any repair work carried out by a person other than Usha’s Authorized Service
Centres.
• If any Spare Part used other than recommended Original Usha Spares.
• If any damage is caused by accident, mishandling, tampering with installation,
improper electric circuit outside the product or on account of incorrect power
supply other than required 230V AC, 50 Hz.
• If the serial no. of the product or any part thereof is deleted, defaced, damaged,
altered, obliterated or tampered with or removal for any reason whatsoever.
• If the product is used for commercial purpose(s).
• If the warranty Card is not completely filled and signed on the purchase of the
product.
• In case you find a problem with the performance of the product. Please visit
www.ushainternational.com for the list of our Authorized Service Centre OR call
our Toll Free no. 1800 1033 111 to get your complaints registered.
• The above warranty is applicable only in INDIA. Any disputes relating to the
above shall be subject to the Jurisdiction of Delhi, India only.
Type of
Complaints
Probable Cause
Remedy
Water
Heater not
working
House fuse blown
Call an electrician and get it
corrected
Power supply off
Check that the water heater main
supply plug is connected to wall
socket and that the supply is on.
Check that the fuse is intact in
the supply line.
Indicator Light not working
Call an USHA customer care
representative
Overheating Protector in use
Low
temperature
of Water
coming out
Less Heating Time
Wait for water heater to heat
water for little longer
Temperature setting of water
on minimum
Adjust the temperature know
Temperature controller not
working properly
Call an USHA customer care
representative
Heating element not working
Water
Leakage
V
arious pipe mouth
connections are not properly
sealed.
Call the plumber to get it
corrected
Leakage in Water heater tank
Call an USHA customer care
representative
Water not
coming Out
No water in main tap
Wait for water supply to be there
in main tap
Low water pressure in main
tap
Use the water heater when there
is sufficient pressure for it to fill
the water heater tank
Improper connection of inlet
pipe
Call the plumber to get it
corrected
