USCutter TITAN 2 SE, Руководство пользователя

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www.uscutter.com 425.481.3555
USCUTTER WARRANTY POLICY STATEMENT FOR THE UNITED STATES
TITAN SE SERIES VINYL CUTTER WITH VINYL MASTER CUT SOFTWARE
(Limited Warranty)
USCUTTER GUARANTEES TITAN SE CUTTERS AND ASSOCIATED SOFTWARE
PROVIDED IN ACCORDANCE WITH THE PROVISIONS STATED BELOW
USCutter will repair or replace parts and equipment found to be defective in materials or workmanship during
the warranty period subject to the following:
 The standard Titan SE series warranty is 1 year from day the product is received. In the event of a
purchase of an extended warranty, extended warranty begins day after last day of initial warranty period.
Extended warranties must be purchased during the time initial warranty is in effect.
 On Cutter equipment, USCutter will supply new or rebuilt parts to replace parts that are found to be defective
within the warranty period instead of replacing the equipment outright. USCutter will ship these parts via
FedEx ground shipping with no cost to the customer as long as the shipment is within the United States. Full
telephone based support will be given by USCutter representatives to aid the customer in the replacement of
any parts sent.
 If USCutter, at its sole discretion, determines that the equipment is not able to be repaired, then an RMA
number will be assigned and the customer authorized to return the equipment for replacement.
 Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.
 Software: The warranty on this product covers the software diskette/CD, not the software application. This
copyright protected software shall be warranted as free of material defects and shall conform to current
published specifications for a period of 90 days after original purchase only. If the disc is determined to be
defective a digital download for the item may be supplied at the discretion of USCutter. This warranty covers
only customers and products delivered within the United States. It will not be honored outside of the 48
contiguous US States, Hawaii and Alaska.
 USCutter reserves the right to discontinue the sale of “Extended 1 Year Warranty” as part of original purchase
or purchase during warranty period at any time and for any reason.
Warranty and Exchange Process:
 If you are having issues with a product or service purchased from the company, please contact the support
department at USCuttersupport.com. The site features the latest contact information, links to our knowledge
base, live chat, troubleshooting documents and a system for submitting a “ticket” to request customer and
product support services or to obtain a product return authorization.
 Cross-Ship Method: For items being exchanged or replaced the most common method of replacement is
“cross-shipment.” Using this method, USCutter is able to verify the item being exchanged or replaced has been
received at a shipping facility for return. USCutter will apply the value of the returned item toward the cost of
the item being shipped to the customer. If no additional payments are required the item will be shipped to the
customer on the current business day if confirmed before the 2:30pm (PST) ground shipping cut off. Returns
confirmed after the shipping cut off it will be shipped on the next business day. Expedited shipping is available
at additional cost. (Call for details.) The shipping cut off for expedited shipping is 2:00pm pacific time. Returns
must be verified by USCutter using a verified tracking number before replacement will be shipped.