background image

7

English

My communications software isn't recognizing my 
modem.

S o l u t i o n   1 :

Remove any previous versions of your communication software and reinstall 

the communications software provided with your modem on the USRobotics 

Installation CD-ROM. Verify your modem is installed:
1. Do one of the following: 

"

Windows XP

: Click Windows 

Start 

>

 Control Panel

"

Windows 2000

: Click Windows 

Start 

>

 Settings 

>

 Control Panel

.

2. Double-click the 

Phone and Modem Options

 icon. 

3. You should see 

USRobotics V.92 USB Modem

 in the list of installed 

modems. If the incorrect modem or no modems are listed, your modem is 

not installed properly. Try reinstalling your modem.

S o l u t i o n   2 :

If you are using Dial-Up Networking, it may not be configured correctly. 

Check your configuration and make sure you have the correct modem 

selected. 
1. Do one of the following: 

"

Windows XP

: Click Windows 

Start 

>

 All Programs 

>

 Accessories 

>

 

Communications 

>

 Network Connections

.

"

Windows 2000

: Click Windows 

Start 

>

 Programs 

>

 Accessories 

>

 

Communications 

>

 Network and Dialup Connection

.

2. Right-click the connection you are trying to use, and click 

Properties

.

3. Make sure that the description for the modem is

 USRobotics V.92 USB 

Modem

. If it doesn't match, select the proper modem description.

S o l u t i o n   3 :

Your communications software may not function properly if you have more 

than one version of the software installed, you are using an older version, or 

you have more than one communications application installed on your system.

My modem won’t dial out or doesn’t answer incoming 
calls.

For Both Dialing and Answering Problems

S o l u t i o n   1 :

You may have a bad phone cord connection to your modem. The phone cord 

should be plugged into the jack on the modem and into the wall jack. Use the 

phone cord included in your modem’s box, if possible.

Содержание USR5635

Страница 1: ...56K USB Mini Faxmodem Quick Installation Guide R24 0647 00 rev 1 1 08 06 ...

Страница 2: ......

Страница 3: ...Contents Installation 1 Operations 5 Troubleshooting 6 Additional Information 9 Support 10 ...

Страница 4: ......

Страница 5: ...modem Quick Installation Guide Telephone cord Installation CD ROM USB cable LED State Function PWR Solid The 56K USB Mini Faxmodem is receiving power Off The 56K USB Mini Faxmodem is not receiving power DATA Flashing The 56K USB Mini Faxmodem is active Off The 56K USB Mini Faxmodem is not active ...

Страница 6: ... modem to your telephone line Connects the modem to your computer s USB port Windows XP or 2000 CD ROM drive IBM compatible Pentium III 500 MHz Processor or equivalent or higher Available USB port 1 0 1 1 2 0 128 MB RAM Warning The 56K USB Mini Faxmodem must be plugged in to an ana logue phone line only Plugging your 56K USB Mini Faxmodem in to a digital phone line may damage the modem Most office...

Страница 7: ...atically Windows XP From the Start menu select My Computer and double click your CD ROM drive If the CD still has not started double click setup exe Windows 2000 From the desktop open My Computer and double click your CD ROM drive If the CD still has not started double click setup exe 2 Read the license agreement and click Yes 3 Connect one end of the USB cable to the USB port on your computer 4 C...

Страница 8: ...on pro cedure Please register your 56K USB Mini Faxmodem at www usr com pro ductreg Additional Software Instant Update The Instant Update software automatically notifies you of any available updates for your modem s firmware To install the Instant Update software 1 Insert the USRobotics Installation CD ROM 1 Select Software 2 Select Instant Update 3 Click Install and follow the on screen instructi...

Страница 9: ...onnecting to a server that supports V 92 2 1 You will receive a message informing you of an incoming call In addition if you subscribe to Caller ID service the number of the incoming call will display 2 Click Accept to accept the call or Ignore to ignore the call If you choose to accept the call another message will appear notifying you of the length of time that the provider s system will wait on...

Страница 10: ...umber of symptoms that you might experience with your modem 1 Verify the cables are connected correctly This includes all cables connect ing the telephone line the modem and your computer 2 Refer to the LED descriptions at the beginning of this guide and then check the LEDs on the modem to make sure you are receiving power 3 Try a different USB port on the computer If a USB hub is being used try p...

Страница 11: ... modem selected 1 Do one of the following Windows XP Click Windows Start All Programs Accessories Communications Network Connections Windows 2000 Click Windows Start Programs Accessories Communications Network and Dialup Connection 2 Right click the connection you are trying to use and click Properties 3 Make sure that the description for the modem is USRobotics V 92 USB Modem If it doesn t match ...

Страница 12: ...y your local phone company your dial tone may be altered when messages are waiting Retrieve your voice mail to restore your normal dial tone My modem sounds like it s trying to connect to another modem but fails Solution You may have a poor connection All calls are routed differently so try placing the call again My modem isn t achieving a 56K Internet connection Solution The V 92 and V 90 protoco...

Страница 13: ...wing to the Extra Settings box vcid 1 Additional Information For regulatory and warranty information see the User Guide on the USRobotics Installation CD ROM For operation information see the User Guide on the USRobotics Installa tion CD ROM For troubleshooting and technical support 1 See the User Guide on the USRobotics Installation CD ROM 2 Go to the Support section of the USRobotics Web site at...

Страница 14: ...10 Support 1 You can contact the USRobotics Technical Support Department To receive assistance you need your serial number Model Number Serial Number 5635 www usr com emailsupport 888 428 9450 ...

Страница 15: ......

Страница 16: ...Printed in Xxxx ...

Отзывы: