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Additional Resources
Universal Audio Website
Check out our website at http://www.uaudio.com.
You’ll find a wealth of information there about our full line of products, as well as e-news, videos,
software downloads, FAQs, an online store, and a way cool blog that features hot tips, techniques, and
interviews with your favorite artists, engineers and producers.
Product Registration
Please follow the simple instructions below to register your new SOLO/610. Registering your SOLO/610
is quick, easy and allows you to become eligible for exclusive offers and UA promotions. Registration
also enables faster support for all product inquiries and Customer Service-related issues.
To register your UA Model SOLO/610:
1.
Go to http://www.uaudio.com and click “Support>Register” at the top of the page.
2.
Enter your email address then click CONTINUE.
a. If you already have a my.uaudio account, enter your password then click LOGIN.
b. If you don’t already have an account, fill out the form then click CREATE ACCOUNT.
3.
On the “Register UA Hardware” page, select "SOLO/610" from the "Product" drop menu.
4.
Enter your serial number (Located on the rear panel of the SOLO/610 chassis)
5.
Click the “Submit” button to complete the registration process.
Warranty
The warranty for all Universal Audio hardware is one year from date of purchase, parts and labor.
Service & Support
Even gear as well designed and tested as ours will sometimes fail. In those rare instances, our goal
here at UA is to get you up and running again as soon as possible.
The first thing to do if you’re having trouble with your device is to check for any loose or faulty external
cables, bad patchbay connections, grounding trouble from a power strip and all inputs/outputs
(mic/line/Hi-Z, etc.). If your problem persists, call tech support at 877-MY-UAUDIO, or visit
www.uaudio.com/support to submit a support ticket and we will help you troubleshoot your system.
(Canadian and overseas customers should contact their local distributor.) When calling for help,
please have the product serial number available and have your unit set up in front of you, turned on
and exhibiting the problem.
If it is determined your product requires repair, you will be told where to ship it and issued a Return
Merchandise Authorization number (RMA). This number must be displayed on the outside of your
shipping box (use the original packing materials if at all possible). Most repairs take approximately
2 - 4 business days, and we will match the shipping method you used to get it to us. (In other words, if
you shipped it to us UPS ground, we will ship it back to you UPS ground; if you overnight it to us, we
will ship it back to you overnight). You pay the shipping costs to us; we ship it back to you free of
charge. Qualified service under warranty is, of course, also free of charge. For gear no longer under
warranty, technician bench costs are $75 per hour plus parts.
