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37
Cause
Possible remedy
No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Custom shells/domes
blocked with ear wax
Clean custom shells/ domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Troubleshooting guide
Cause
Possible remedy
Not loud enough
Low volume
Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Low battery
Replace battery
Custom shells/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing
Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional