Troubleshooting
If you have a problem, you may find the solution in the table below. In case these solutions can not solve your
problem yet, please contact with the nearest authorized service agent for examination, repair or adjustment.
Problem
Solution
The appliance does not
work.
Make sure the voltage indicated on the appliance corresponds to the local mains
voltage.
Make sure the appliance has been plugged in & switched on.
Water leaks out of the
appliance.
Check if the water tank is filled beyond the MAX level.
The appliance produces a
lot of noise and steam
during brewing.
Make sure the water tank is not filled with hot water.
The appliance needs to be descaled (see chapter ‘Descaling’).
Coffee grounds enter into
the jug.
Check if the filter holder has overflowed because there is too much ground coffee in
the filter, or the jug has not been placed correctly under the filter holder, or you .
remove the jug for more than 30 seconds during brewing.
Check if the filter is torn or you use the wrong size of paper filter.
Brewing coffee takes
longer than usual.
The appliance needs to be descaled (see chapter ‘Descaling’).
The coffee maker
switches off before the
water tank is empty.
The appliance needs to be descaled (see chapter ‘Descaling’).
The coffee is not strong
enough.
Check if used ground coffee is not enough. It should be one heaped measuring
spoon of ground coffee for each cup.
Check if you have used ground coffee with mild flavour.
Check if you have not used the aroma
function.
The coffee is too strong.
Check if used too much ground coffee. It should be one heaped measuring spoon
of ground coffee for each cup.
Check if you have used ground coffee with strong flavour.
Check if you have used the aroma
function.
The coffee is not hot
enough.
Check if the brewed coffee is too little. The coffee will warm longer if you brew
more.
Rinse the jug with hot water before brewing, the coffee will stay warm longer.
The jug is difficult to place
in the appliance or remove
from the appliance.
Make sure the lid of the jug & filter basket are in right position.
Tilt the jug a little of angle to place or remove it. Be careful not to spill the hot coffee
for avoiding scald.
There is less coffee in the
jug than expected.
Check if you have no place the jug properly on the jug stand, so as to the anti-drip
valve prevents the coffee from flowing out of the filter.
The appliance needs to be descaled (see chapter ‘Descaling’).
