58
Keyboard Manual
TROUBLE SHOOTING
Magnetic Card Reader
Problem: Magnetic Stripe Reader does not read.
Open up a word processor or Notepad session and
try swiping the mag card. The mag card data should
appear in the window.
If no read, try another mag card.
If still no read, unplug the keyboard and plug it back
in.
Most problems that you might encounter with the KP3700/3800
keyboard can be solved by using the following three procedures:
Remove “upstream” devices.
If a Unitech scanner is con-
nected between the keyboard and the computer, KCM will pro-
gram the scanner instead of the keyboard. To prevent this,
temporarily remove the scanner before programming the key-
board.
•
Test the keyboard on other computers.
Unitech keyboards are
built to the highest standards, and a perceived keyboard malfunc-
tion may actually be a computer keyboard port malfunction. Test
the keyboard on other systems to verify that the problem is in the
keyboard and not in the host computer.
•
Reset to factory default.
Open Keyboard Configuration Man-
ager, click on the “New Program” icon (page 4), and download
this setting into the keyboard (page 5). This procedure will erase
any special configurations that have been programmed by the
user. To save a special configuration, click on the “save file” icon
(see page 4) and save it as a “cfg” file.
•
Problem: Magnetic card reader reads incorrect data.
Most POS software programs are looking for unadul-
terated track 2 data. Use KCM to set all the key-
board parameters to “factory default” (see page 4),
then select only track 2 under “Magnetic Reader”
(see page 17).
