Using team functions
127
Uniform Call Distribution (UCD)
If configured (consult your administrator), you may belong to a group of stations
(agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
v
Open the
Service Menu
Confirm the option shown.
Select and confirm the option shown
1
.
Confirm the option shown.
or
Select and confirm the option shown.
j
To log on, enter your identification number ("Agent:"). Consult your administrator
to find out what it is.
Logging on and off during your shift
v
Open the
Service Menu
Confirm the option shown.
Select and confirm the option shown
[1]
.
Confirm the option shown.
or
Select and confirm the option shown.
Destinations
g
UCD
g
1.
”Differing display views in a HiPath 4000 environment”
Log on
Log off
Destinations
g
UCD
g
Not available
Available