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22
Solving Problems
If you have any trouble with your phone, try these simple steps first. If you
still have a question, visit our website; www.uniden.com.au for Australia or
www.uniden.co.nz for New Zealand.
If…
Try…
No handsets can make
or receive calls.
Checking the telephone cord connection.
-
Disconnecting the base AC adapter. Wait a few
-
minutes, then reconnect it.
One handset can’t
make or receive calls.
Moving the handset closer to the base.
-
Resetting the handset.
-
A handset can make
calls, but it won’t ring.
Making sure the ringer is turned on.
-
Making sure Do Not Disturb is turned off.
-
A handset's display
won't turn on.
Charging the battery for 15-20 hours.
-
Checking the battery pack connection.
-
A handset is not
working.
Checking the battery pack connection.
-
Charging the battery for 15-20 hours.
-
Resetting the handset.
-
A handset says
Unavailable
.
Moving the handset closer to the base.
-
Seeing if another handset has Privacy Mode on.
-
Making sure the base is plugged in.
-
No handsets will
display any Caller ID
information.
Letting incoming calls ring at least twice before
-
answering.
Seeing if the call was placed through a switchboard.
-
Checking with your telephone service provider to
-
make sure your Caller ID service is active.
Caller ID displays
briefly and then clears.
You may have to change the line mode. Visit the
-
website for more information.
Caller ID displays, but
I can't hear the CID
announcements.
Making sure TTS (Text-To-Speech) is turned on.
-
Increasing the ringer volume so the CID
-
announcements are louder.
I can’t transfer calls.
Resetting all the handsets.
-
I can’t get two
handsets to talk to the
caller.
Making sure both handsets are registered to this
-
base.
Making sure a handset is not in Privacy Mode.
-
The phone keeps
ringing when I answer
on an extension.
You may have to change the line mode. Visit the
-
website for more information.
XDECT SSE25 OM.indd 22
23/12/09 11:17:57 AM