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If…
try..
The camera won’t pair with
the monitor.
• making sure the camera is plugged in and the red LED is on.
• pressing and releasing the pairing button quickly. Do not press and
hold the pairing button.
When I power up my
monitor and cameras for
the first time, they seem
to be on but there is no
picture on the screen.
• If the Power Saving feature has been turned on, the monitor’s LCD
screen will power off. Tap the power button to turn the LCD back on.
I have my regular
Live
screen but there are no
icons.
• tapping the Power button on top of the monitor. Screen lock may be
on and tapping the Power button will unlock the screen.
The monitor picture has
frozen.
Using a blunt object like an unbent paper clip to press
reSet
and
reset the monitor. The monitor turns off. Press
poWer
to turn it back
on.
I cannot remotely access
my recorded files.
• Verify that the monitor is connected to the internet.
• Verify that the time zone is set correctly for the monitor.
If you are away from your system, you will need someone to
verify these items for you.