If…
Try…
I can’t make or
receive calls.
-
Moving the handset closer to the base.
-
Making sure the base is plugged in.
-
Checking the telephone cord connection.
-
Disconnecting the base AC adapter. Wait a few minutes,
then reconnect it.
The handset won’t
ring.
-
Charging the battery for 15-20 hours.
-
Moving the handset closer to the base.
The handset is not
working.
-
Charging the battery for 15-20 hours.
-
Checking the battery connection.
I hear a beeping
during a call.
-
The battery is getting low. Finish your conversation and
return the handset to the cradle as soon as possible.
Weak or Hard To Hear Audio
If a caller’s voice sounds weak or soft, the signal might be blocked by large
metal objects or walls; you might also be too far from the base, or the handset’s
battery may be weak.
x
Try moving around while you’re on a call or moving closer to the base to see if
the sound gets louder.
x
Make sure the handset’s battery is fully charged.
x
Try adjusting the earpiece volume.
Noise or Static on the Line
Interference is the most common cause of noise or static on a cordless phone.
Here are some common sources of interference:
-
electrical appliances, especially microwave ovens
-
computer equipment, especially wireless LAN equipment and DSL modems
-
radio-based wireless devices, such as room monitors, wireless controllers, or
wireless headphones or speakers
-
fluorescent light fixtures (especially if giving off a buzzing noise)
-
other services that use your phone line, like alarm systems, intercom systems,
or broadband Internet service
x
Check nearby for one of the common interference sources.
x
Try moving the handset and base away from a suspected source so the source is
not between the handset and the base, or turn off the source if possible.
x
There is always more noise at the edges of the base’s range. If noise increases,
try moving closer to the base.
Installing a line filter or DSL filter
Sometimes, broadband Internet services that use the telephone line can
interfere with phones. One of these services−DSL−often causes static on
telephones. A DSL filter or telephone line filter usually solves this problem. The
technician who installed your DSL service might have left some filters for you; if
not, call your DSL provider or look in any electronics store.
Plug the DSL filter into the telephone wall jack and plug your phone’s base into
the filter. Make a test call to make sure the noise is gone.
Do you use a T-coil hearing aid?
If you have a hearing aid equipped with a telecoil (T-coil) feature, the interaction
between the hearing aid and digital cordless phones can cause noise in the
handset. If you have a T-coil hearing aid and you have problems with noise on
the line, try turning on T-coil mode.
1. In standby, press and hold
Flash
until you hear a confirmation tone.
2. Press
1
to turn the T-coil mode on. Press
3
to turn the T-coil mode off.
Using T-coil mode can shorten the handset’s talk time; make sure to watch the
battery status and keep the battery charged.
#
When the T-coil mode is on, the
Talk/baTT low
light flashes during a
call.
Liquid Damage
Moisture and liquid can damage your cordless phone.
x
If the exterior housing of the handset or base is exposed to moisture or liquid,
wipe off the liquid, and use as normal.
x
If moisture or liquid is inside the plastic housing (i.e. liquid can be heard in the
phone or liquid has entered the handset battery compartment or vent openings
on the base), follow these steps:
Handset
Base
1. Remove the battery cover and disconnect the
battery.
2. Let dry for at least 3 days with the battery
disconnected and the cover off for ventilation.
3. After the handset dries, reconnect the battery
and replace the cover. Recharge the battery
fully (15-20 hours) before using.
1. Disconnect the AC
adapter to cut off the
power.
2. Disconnect the telephone
cord.
3. Let dry for at least 3 days
before reconnecting.
CAUTION! DO NOT use a microwave oven to speed up the drying
process. This will cause permanent damage to the handset, base, and
the microwave oven.
