24
IMPORTANT INFORMATION
General Problems
Possible Solutions
No handsets can make
or receive calls.
• Check the telephone cord connection.
• Disconnect the base AC adaptor for a
few minutes; then reconnect it.
A handset can’t make or
receive calls.
Move the handset closer to the base.
A handset can make
calls, but it won’t ring.
Make sure the ringer is turned on.
A handset is not working. • Charge the battery for 15-20 hours.
• Check the battery connection.
The phone keeps ringing
when I answer on an
extension.
• You may have to change the line
mode. Contact Customer Service for
instructions.
Audio Issues
Possible Solutions
Callers sound weak or
soft.
• Move the handset closer to the base.
• Keep the handset’s battery fully charged.
• Increase the earpiece volume.
There’s a lot of noise or
static on the line
• Check for interference from appliances
(microwave ovens, TVs, etc.) or wireless
devices (baby monitors, WiFi equipment,
etc.). Move the handset or base away
from the interference source.
• If you use a telecoil hearing aid, turn on
T-coil mode (see page 10).
• If you have any service that uses the
phone line, add a DSL or telephone line
filter (see page 26).
If you have any trouble with your phone, check this section first. If you
need help, visit the customer support page of our website listed on the
front cover.
