English - 19
Audio issues
Possible solutions
There’s a lot of
noise or static on
the line
x
Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors, WiFi
equipment, etc.). Move the handset or base away from the
interference source.
x
If you use a telecoil hearing aid, turn on T-coil mode (see
page 8).
x
If you have any service that uses the phone line, add a DSL
or telephone line filter (see page 20).
Caller ID problems
Possible solutions
Caller ID information does
not display.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x
You may have to change the line mode. Contact
Customer Service for instructions.
Multistation problems
Possible solutions
I can’t transfer calls.
x
Reset all the stations (see page 20).
Two handsets can’t talk to a caller.
x
See if any station is in Privacy Mode.
A handset says
Unavailable
.
x
Move the handset closer to the base.
x
See if any station is in Privacy Mode.
I can’t register a new handset.
x
Reset the handset (see page 20).
x
See if you have 12 registered handsets.
Answering system problems
Possible solutions
The answering system does not
work.
x
Make sure the answering system is on.
x
Make sure the base is plugged in.
The system won't record
messages.
x
See if
Record Time
is set to
Announce Only
.
x
Delete messages (memory may be full).
A handset can't access the
answering system.
x
See if another handset is using the system.
x
Make sure the phone is in standby.
My outgoing message is gone.
x
If there was a power failure, re-record your
personal outgoing message.
I can’t hear the base speaker.
x
Make sure call screening is turned on.
x
Change the base speaker volume.
Messages are incomplete.
x
Increase the
Record Time
.
x
Delete messages (memory may be full).
The system keeps recording when
I answer on an extension.
x
You may have to change the line mode.
Contact Customer Service for instructions.
